ServiceNow Developer (ITSM + ITAM)

Job Description

ql-editor "> Job Overview: We are seeking a skilled ServiceNow Developer to join our team and play a key role in designing, developing, and implementing solutions within the ServiceNow platform . The ideal candidate will have expertise in IT Service Management (ITSM) and IT Asset Management (ITAM) , ensuring that ServiceNow applications and modules align with business requirements and industry best practices. Key Responsibilities: Requirements Analysis: Collaborate with business analysts and stakeholders to understand business needs. Design and Development: Develop and customize ServiceNow applications and modules, ensuring adherence to best practices. Configure workflows, forms, fields, scripts, business rules, UI policies, and other components . Implement IT Asset Management (ITAM) solutions, including asset discovery, procurement, software license management, and lifecycle management . Integration: Integrate ServiceNow with other IT systems such as CMDBs, help desk systems, and procurement tools . Develop and maintain integrations using web services, APIs, and other integration technologies . Collaboration: Work closely with system administrators, business analysts, and quality assurance teams . Gather stakeholder feedback and implement necessary changes to enhance functionality. Testing & Quality Assurance: Conduct unit testing and participate in quality assurance activities. Ensure developed solutions are reliable, scalable, and meet business requirements. Documentation: Maintain technical documentation , including design specifications, user guides, and test plans. Support & Maintenance: Provide ongoing support and troubleshooting for ServiceNow applications. Address system issues and implement necessary updates. Training & Knowledge Sharing: Train end-users and support teams on new features and functionalities. Stay updated with ServiceNow advancements and industry trends . Qualifications & Skills: Bachelor s degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow configurations and customizations . Strong understanding of ITSM and ITAM principles. Proficiency in JavaScript, HTML, CSS , and other web technologies. Hands-on experience with ServiceNow Discovery and Software Asset Management (SAM) . Experience in ServiceNow integrations using REST/SOAP APIs . Strong analytical, problem-solving, and communication skills. ServiceNow certifications are a plus. Ability to work effectively in a fast-paced, dynamic environment .