Servicenow Business Analyst

Job Description

Requirement Gathering : Collaborate with stakeholders to understand business processes, identify pain points, and document functional requirements for ServiceNow solutions. Solution Design : Work with developers to design and customize workflows, reports, and integrations that align with business needs while ensuring optimal platform usage. Testing and Validation : Conduct user acceptance testing (UAT) and ensure that delivered solutions meet business objectives and function as expected. User Training and Support : Provide training to end-users on new functionalities and offer ongoing support for ServiceNow-related queries and troubleshooting. Process Improvement : Analyze existing workflows, suggest improvements, and implement best practices to streamline processes using the ServiceNow platform.