ServiceNow Administrator

Job Description

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The vision of our Business Technology Organization is to be the trusted partner that fuels Workday's business technology innovations and products to enable company growth at scale. Our team cultivates relationships with built on collaboration and trust to support a rapidly growing business. We strive to improve efficiency and operational effectiveness through technology, innovation and inspiration. About the Role Responsibilities: Software Application Troubleshooting at Application, Database, Network & Integration layers Lead and deliver Automation of tasks/service requests Perform trend analysis, and develop action plans for improving SLAs and reducing case volume and problems Incident troubleshooting, resolution and technical root cause analysis to address the problem permanently Identify business risks, inefficiencies, issues and opportunities related to Salesforce platform. Document, maintain standardization and look for ways to constantly improve processes & procedures. Develop expertise of Workday Go-To-Market business applications end-to-end Develop domain expertise of Workday’s Enterprise Applications including Integrations About You Basic Qualifications: 5+ years in Enterprise Software Application Development Bachelor’s or equivalent experience in Computer Science, Information Technology, or related field Other Qualifications: Deep technical knowledge of enterprise software application development and enterprise application integrations (Salesforce, Apttus, MuleSoft/SnapLogic) Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers) Knowledge of IT service management tools and best practices(preferred) Self-motivated, flexible, teammate with proven multi-tasking, time management & organization expertise with the ability to handle multiple and often changing priorities. Attention to detail with the ability to analyze and tackle sophisticated problems as well as provide documentation, mentorship and instruction to users. Proven ability to learn and embrace new technologies, applications, and solutions. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!