Service Training and development Manager

Job Description

Location Chennai, Tamil Nadu, India Category After Sales / Service Posted Date 05/27/2025 Job Id P-100996 Job Requirements Job Purpose: The Service Training Executive will be responsible for developing, conducting, and continuously enhancing technical and soft-skill training programs for EV service personnel across the network. This role ensures that service technicians, customer support staff, and dealership personnel are well-versed in the latest EV technologies, diagnostics, repair procedures, and safety protocols. The objective is to enhance service quality, reduce turnaround time, improve customer satisfaction, and drive operational excellence in the aftersales ecosystem for 2-wheeler EVs. Position Overview: Location: Chennai Position Title: Service Training and Development Manager Reports to: Group Manager- Service Lead Function: EV Commercial What you’ll do: Training Development & Delivery Design and develop training modules (technical, functional, and customer-centric) specific to EV 2-wheelers. Conduct regular classroom and on-field training sessions for service technicians, dealership staff, and service advisors. Use a mix of training methodologies – hands-on, digital simulations, and assessments – to ensure effective knowledge retention. Content Management Collaborate with R&D, Quality, and Service Engineering teams to create accurate and updated content. Regularly update SOPs and troubleshooting guides based on field feedback and product updates. Trainer Enablement Train-the-Trainer (TTT) programs for regional trainers and technical specialists. Ensure standardization and consistency in delivery across all locations. Performance Evaluation Monitor and evaluate the effectiveness of training sessions via feedback, assessments, and field performance tracking. Identify skill gaps and design corrective action plans. Compliance & Certification Create certification programs for service staff and maintain a skill matrix across the network. Ensure all safety norms and regulatory compliance aspects are embedded in training. Digital Training Tools Deploy and manage LMS platforms for e-learning modules. Incorporate innovative digital ideas for knowledge transfer. Technical Support Provide technical guidance and support to technicians on the shop floor. Assist with troubleshooting and resolving complex EV issues. Serve as a point of contact for EV-related technical inquiries. What you'll bring: Experience: 7-9 years of progressive experience in training development and delivery, particularly for technical or automotive industries. Technical knowledge and experience with Electric Vehicles (EVs), specifically 2-wheelers. Experience in content creation, management, and updating technical documentation. Familiarity with Learning Management Systems (LMS) and digital training tools. Technical troubleshooting and problem-solving skills, preferably in an automotive or EV service environment. Background in automotive or technical training, with experience working with EVs or similar technologies. Qualification: Bachelor’s degree in Engineering in Automobile / Mechanical Ready to Join Us? Apply via our website today. Join our trailblazing team and be a part of our legacy! “So why wait? Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.” Fast Track Career Growth Outstanding launches and riding events Riders' Leave Leadership Development Programs Medical Insurance and Life Cover Career Progression via internal movements Equal Employment Opportunity Amazing Employee Discounts on company products Voluntary Parental Coverage - Medical Insurance Rewards and Recognition Maternity & Paternity leave and benefits