Service Reliability Infra Analyst

As a Service Reliability Advisor at Arm, you will play a crucial role in improving the availability and performance of Arm infrastructure by leveraging Arms AI Operations (AIOPS) and observability platforms. Your responsibilities will include: - Acting as the first line of response for all events and incidents associated with the infrastructure to mitigate service impact - Proactively managing core server, storage, identity, and engineering platforms - Assisting in onboarding new infrastructure and monitoring capabilities into the observability stack - Supporting and enhancing alerting and incident response workflows - Automating repetitive tasks to enhance efficiency and reduce manual intervention - Conducting root cause analysis of incidents and implementing preventive measures - Managing incidents to suppliers and technical on-call rotas - Logging all issues in the Service Management Tool and ensuring completion within service levels - Working on a shift pattern in a 24/7/365 operating model with the ability to respond independently to emergencies or critical issues To qualify for this role, you should have: - Exposure to supporting infrastructure across cloud and on-prem solutions in server, storage, virtualization, or associated engineering platforms - 13 years of hands-on experience in Platform Operations or Infrastructure Support - Understanding and experience with observability tools for real-time monitoring, alerting, and diagnostics - Proficiency in scripting or programming languages such as Python, Java, .NET, Node.js, Ansible, or JavaScript - Knowledge of UAM and IAM across on-Premise OUD LDAP and Azure AD - Experience supporting Windows and Linux operating systems - Familiarity with engineering tools like Github, Jira, and Confluence - Strong communication skills, proactive approach, and personal accountability for outcomes - Ability to analyze incident patterns and metrics for reliability improvements - Proficiency in ticket management via an ITSM platform like ServiceNow Nice to have skills and experience include exposure to high-performance computing or cloud-native services, experience with Ansible playbooks, and curiosity about automation and DevOps practices. Arm offers accommodations and equal opportunities, and follows a hybrid working model to support high performance and personal wellbeing. Your specific hybrid working pattern will be discussed based on the role and team needs, ensuring a collaborative approach to finding the best solution.,