Service Manager

Job Description

JD Service & Project Manager: To lead the service team. To train, educate, guide and monitor service team. To plan and manage the daily service/repairing activities. To monitor and execute the daily dispatch schedules. To monitor and plan the repairing activities inhouse and on site. To identify new applications, sectors & check the application feasibility to offer our products. To guide techno-commercially to sales team for the feasibility of solutions. To arrange demo, trials at customer end for the new applications as well as retrofitting applications. To visit the new customers for study and development of new applications. To prepare and arrange the service trainings to customers, dealers. To manage the site installation schedule with the customer. To monitor, attend and resolve customer complaints for system failure in timely manner. To monitor and guide project co-ordinator, sales team for the correct ordering to HBC HQ. To check, monitor and ensure correct deliverables to the customers by cross-checking the OCs received. To work in co-ordination with local & global service/technical team for new software, new applications, fault analysis issues. To support the complete team technically, trainings to the team on new developments etc. To participate in seminars, product and service presentations and training activities, To participate and manage the exhibitions and related activities. Travelling all over India. Qualifications: B.E./B. Tech in Electrical/Electronics & Telecommunication/Mechatronix. 5 to 7 years of experience in service activities. Experience in handling service engineer team inhouse and onsite. Excellent verbal and written communication skills in English, Hindi, Marathi. Knowledge of material handling field, construction machinery, hydraulics field will be an added advantage. Advance computer skills in email, word, power point, excel, ERP systems. Willing to travel all over India.