Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Happiest Minds Technologies
>
Service Manager Application Maintenance Support

Service Manager Application Maintenance Support

Happiest Minds Technologies

14 - 19 years

30 - 45 Lacs

bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

service delivery management itil service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Manager Application Maintenance Support (AMS)

Experience

Job Summary

Service Manager

Key Responsibilities

Service Delivery & Operations

Lead and manage the AMS function across multiple business units.
Ensure adherence to SLAs, OLAs, and KPIs for all supported applications.
Oversee
incident
,
problem
,
change
, and
release management
processes in alignment with ITIL standards.
Drive continuous improvement in application availability, stability, and performance.

Stakeholder & Client Management

Serve as the primary point of contact for senior business and IT stakeholders.
Conduct regular service reviews, provide status updates, and manage governance reporting.
Build strong relationships to ensure alignment between IT services and business needs.

Team & Vendor Management

Lead, mentor, and manage a cross-functional team of support engineers, analysts, and team leads.
Collaborate with external vendors to ensure service quality and contractual compliance.
Foster a culture of accountability, collaboration, and technical excellence.

Financial Management & Governance

Manage budgets and support P&L accountability through effective effort tracking and revenue recognition.
Contribute to quarterly and annual planning for AMS service lines.
Ensure compliance with organizational financial and governance policies.

Required Skills & Qualifications

1214 years of experience in IT service delivery and application support.
Proven expertise in managing AMS functions in complex enterprise environments.
Strong understanding of ITIL processes; ITIL v3/v4 certification is mandatory.
Excellent communication, stakeholder management, and leadership skills.
Experience in budget management and financial governance.

More Jobs at Happiest Minds Technologies

Oracle Database Administrator L2

Bengaluru, Bangalore Rural

3 - 7 yrs

INR 3 - 8 Lacs

Lead Engineer- PKI

Mumbai, Navi Mumbai, Mumbai (All Areas)

7 - 8 yrs

INR 20 - 25 Lacs

SOX Engineer_Bangalore

Bengaluru

3 - 5 yrs

INR 7 - 13 Lacs

Java Architect

Madurai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Direct Walk-In Interview Tosca Testing Professionals -Pune

Noida, Pune, Bengaluru

5 - 8 yrs

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.