Service Manager

Skills:

Job Title: Service Manager - Medical Equipment (Ventilators / ECG / Patient Monitors)

Location:

Experience:

Qualification:

Industry:

About The Role

Service Manager

Ventilators, ECG Machines, Patient Monitoring Systems, Anesthesia Workstations, and other critical care equipment

Key Responsibilities

• Service Operations & Technical Support
• Manage end-to-end service operations for critical care and diagnostic medical equipment.
• Lead installation, commissioning, calibration, preventive maintenance, and breakdown support.
• Troubleshoot hardware and software issues related to ventilators, ECG, patient monitors, and related devices.
• Ensure adherence to safety standards, hospital protocols, and regulatory compliance (ISO, NABH, etc.).
• Maintain service documentation, reports, and compliance records.
• Team Leadership
• Supervise and guide service engineers and field technicians across assigned regions.
• Conduct technical training for service teams and hospital biomedical staff.
• Assign, track, and close service calls within SLA timelines.
• Ensure high service quality and customer experience.
• Customer Support & Relationship Management
• Act as the primary escalation point for high-priority customer issues.
• Conduct site audits, performance reviews, and product demonstrations as needed.
• Build and maintain strong relations with hospital administrators, biomedical engineers, and key decision-makers.
• Service Business & Inventory Management
• Manage spare parts planning, stock levels, and forecasting.
• Prepare service quotations, AMCs/CMS, and support service revenue targets.
• Monitor service KPIs (response time, resolution time, repeat calls, uptime %, etc.).
• Process Improvement
• Implement service processes and best practices to improve efficiency.
• Monitor equipment performance trends and suggest product improvements.
• Ensure service team compliance with company policies and documentation standards.
  

Required Skills & Competencies

• Strong technical knowledge of ICU/critical care equipment (Ventilators, ECG, Patient Monitors, Defibrillators, Anesthesia Workstations, etc.).
• Excellent diagnostic and troubleshooting abilities.
• Team management experience is mandatory.
• Good communication and customer-handling skills.
• Ability to work under pressure and handle escalation calls.
• Proficiency in MS Office, CRM/ERP systems preferred.
  

Best Regards,

HR Department,

Arunachalam (HR)

Drop Your Resume,

Whatsapp : 7845538410

email : hr1@ababilhealthcare.in