Job Description

Looking at the challenges the world is facing today Philips purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you ll be working towards creating a better and fairer future for all. You are responsible for Define and implementing the service & solution delivery innovation roadmap (3-5 year scope), which is part of the overall business roadmap. This also includes translation of new services (professional services, education, solution delivery &/or support) offerings into new product release specific service requirements. Organizes the input gathering from the different internal and external stakeholders (marketing, development, operations as well as the sales regions, key markets and service & solution delivery teams) and realize an alignment between the different parties in order to create a roadmap that is recognized as the right solution to realize long-term targets. May be responsible for oversight and execution of the design & development of internal employee learning programs for new developed products, services, software and/or solutions as well as new competency development of service staff, including new hires and change in service strategic direction. May be required to realize the required serviceability level of the new developed products. Manage service & solution delivery innovation function(s) on resource management and development as well as processes to realize above mentioned responsibilities in an efficient / effective way and to secure compliance with applicable regulations (eg FDA). Contribute as member of the BG and Services & Solution Delivery management teams to the definition and execution of the strategy and objectives of the department that are aligned with the BU strategic goals. Translate objectives into clear actions/projects for service & solution delivery innovation and deploys these actions in such a way to the employees that they take ownership and accountability of these activities. You are a part of Customer service organization to manage the Service & Solution Delivery innovation deliverables & projects . Define and implement service product roadmap & strategies to drive customer success, reduce cost of service & delivery, increase automation, decrease customer effort and enhance solutions. To succeed in this role, you ll need a customer-first attitude and the following Typically requires a Bachelor s degree with > 13 years of related experience, or a Master s degree with Strong technical background will be preferred Project management skills will be required. Strong written and verbal communication skills required. Strong problem-solving skills required & lean thinker would be preferred. Good communication with excellent team work & stake holder management is required. Experience within a regulated industry required (medical devices desirable, along with knowledge of FDA Quality System Regulations and ISO 13485) Ability to innovate cost-saving ideas preferred & continuous improvement is required Computer-literate with working knowledge of Microsoft Excel, PowerPoint, and Word required.