274 Service Industry Jobs - Page 5

Background : At least 5 years of team handling experience, working at a managerial level Industry: Automobile / Hospitality Sales / Service Industry etc. Qualification : Minimum Graduate, PG / MBA preferred Competency Required : - Team Management - Profit center management - Planning & Organizing Skills - Understanding of Sales Process & Operations - Good communication & Networking skills - Customer centric & Service oriented - Understanding of financials management - Valid Car Driving License is compulsory Responsibilities: Senior most person and overall in-charge of Showroom. Business / Profit Centre Head Responsible for sales target achievement & Customer experience Setting of Team-wise and RM-wise targets & Daily monitoring Planning & monitoring of Sales Activity. Preparing Monthly & Quarterly calendar

The Services will initially be available in Mumbai and cater to the following categories: a) Delivery and Errand Services, b) Concierge Services, c) Gourmet Products Designation: Business Development Manager Location: Mumbai Experience: 4 to 5 yrs Job Description & Skills Required: Person will be responsible for bringing in business for the company 4-5 years experience in Sales with the ability to concept-sell Responsible for complete business cycle i.e. creating leads / making presentations /negotiating / contracting / closing / relationship management Excellent written and verbal communication necessary Existing corporate relationships would be an added benefit (HR / Admin) Excellent written and verbal communication necessary

Min 2 yrs of proven sales experience in the EdTech, Insurance, Banking, Retail & Service industry Preferred Strong communication in English (written and verbal), very well groomed Required Candidate profile Identify and develop new business opportunities through B2B/B2C sales strategies Manage and grow existing client relationships to achieve sales targets

Job Description About the Team : This will be a part of Retirement team What you will be doing : Manages and escalates problem tickets in the problem ticket system. Leads conference calls with clients, formulating meeting agenda and following up on issues or questions arising from the meeting. Identifies and recommends changes to procedures. Completes service level reporting. May assist in scheduling, delegating duties to team members, including time tracking administration. Works on assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations. Requires advanced problem solving. Coaches and shares information with Account Services Specialists with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related position in a service industry with at least one year in a senior level position. One or more years of financial services experience is preferable. Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor. Directs all work requests from sources outside the department to immediate supervisor for consideration and approval. Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group s escalation guidelines. Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues. Assists in tracking, compiling and completing reports as assigned. Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution. May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions. Maintains up-to-date procedure manuals and writes drafts for changes to procedures. May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures. Other related duties assigned as needed. What you bring: Knowledge of banking principles, operations and processes Strong PC skills with basic knowledge of Microsoft Office applications Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients Excellent data entry skill Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills Effective analytical, problem-solving, team and time management skills Ability to work independently on problem tickets within the client problem ticket solution Ability to maintain confidentiality and carry out assignments that are sensitive in nature Ability to work both independently and in a team environment What we offer you : A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. A broad range of professional education and personal development possibilities - FIS is your final career step. A competitive salary and benefits a variety of career development tools, resources and opportunities. With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions.

Our Client: is an online platform that allows users to avail numerous services by trained and professional resources. we will leverage the experience and skill sets of the seasoned team and provide individuals and business on-demand services through an omni-channel presence. The Services will initially be available in Mumbai and cater to the following categories: a) Delivery and Errand Services, b) Concierge Services, c) Gourmet Products Job Description & Skills Required: Person will be responsible for handing all Individual client requests and queries 1-3 years experience in BPO / Hotel / Customer Service / Hospitality / Travel Excellent written and verbal communication necessary If interested, please share your updated profile along with CTC details

Actively seek out new sales opportunities through cold calling and networking . Set up calls with potential clients and listen to their wishes and concerns. Deliver appropriate information on products/ services. Work Location : Hybrid ( Weekly meetings at our Gurgaon Office )

Identifying and researching new business sales and market opportunities in strategic growth sectors Developing generated leads and closing sales Sourcing information for internal telemarketing and mailing resource Creating new business opportunities Excellent communication skills Proficiency in MS office.

Exe. Sr. Exe AM -Dispatch Location- South India : CMR Group is India's largest producer of Aluminium and zinc die-castingalloys. With 13 state-of-the-art manufacturing plants across the country, CMRhas become the preferred supplier for many of Indias largest automotiveindustry leaders. Since its inception in 2006, CMR has consistently outpacedcompetition by focusing on delivering superior value to its stakeholders. Thisvalue is driven by a strong commitment to technical advancements, qualityenhancement, sustainability, and people-centric practices. We believe inan " Employee First " philosophy, ensuring that ourpeople are at the core of our success. Our dedication to fostering an enrichingwork environment is reflected in our recognition as the 'Most PreferredPlace for Women to Work' and as one of the Top 25 Mid-SizedIndias Best Workplaces in Manufacturing for 2025 by GreatPlace to Work. As CMR continues to chart its growth trajectory, we remain committed toinnovation and excellence. We are always looking for enthusiastic and dynamicindividuals to join our team and contribute to our continued success. Position: FLO- Dispatch Job Band - A Location - Sriperumbudur Designation: AM No. of Posts: 1 (One) Department: Dispatch Reporting to: Plant Head Qualification: Essential: Candidate shouldhave Bachelor degree in any stream from recognized institute. Desired: MBA/PG /Diploma in supply chain management / Material Management / /Business Administration, or a related field form any reputed institution. Experience: Essential: Minimum of 3-6 years of experience in a dispatch, logistics, or transportation role in anyManufacturing or service industries. Desirable: Experiencein Best Manufacturing process. Strongknowledge of dispatch software and GPS tracking systems. Knowledgeof transportation regulations specific to the region. Customerservice experience. Job Profile: Dispatch Coordination: Scheduleand dispatch drivers, vehicles, and equipment to appropriate locationsaccording to customer requests, specifications, or needs. Monitorvehicle and driver performance to ensure timely deliveries. Adjustdispatch schedules as necessary to accommodate unexpected events like trafficdelays, weather conditions, or urgent orders. Shipment Tracking: Trackthe status of dispatched orders and provide real-time updates to customers andrelevant teams. Usetracking systems and software to monitor and document all shipments. Documentation: Maintainaccurate records of dispatch activities, including driver logs, delivery times, and customer interactions. Ensureall dispatch documents, such as bills of lading and delivery receipts, arecompleted accurately and in a timely manner. Compliance: Ensurecompliance with all transportation regulations and safety standards. Monitorand enforce adherence to company policies regarding vehicle use and driverconduct. Core Competencies: GoodCommunication Skills GoodTeamwork Communicateeffectively MSOffice - Computer Knowledge Core Competencies: Resultorientation Teamplayer EffectiveCommunication General: Age-25- 35 years. CTC3LPA -6.5LPA approx.CTC Not a constraint for suitable candidate. Candidateshould not be frequent job changer. NoticePeriod- Joining period Max 30 Days. We can buy notice period, if required Location: Sriperumbudur: A4 & 5, SIPCOT Industrial Park, Pillaipakkam, Sriperumbudur, District Kancheepuram, Tamil Nadu- 602105

As Regional Lead - HSEQ at SmartQ, your primary responsibility will be to oversee and enhance HSEQ processes across the region to ensure safety, regulatory compliance, and continuous improvement. Building strong, collaborative partnerships across departments and aligning HSEQ strategies with business goals will be key to your success. Your leadership, analytical mindset, and deep expertise in HSEQ will distinguish you in this critical role. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Strategic Delivery of the HSEQ Agenda To drive HSEQ Strategic Planning in line with SmartQ HSEQ Strategy Bringing innovations/ introducing new trends in the field of HSEQ in consultation with the Business Heads / Lead HSEQ for gradation of HSEQ function for the company. Implementation of all food safety and health & safety standards (of the company) Sharing of leading practices across the units regularly and implementation throughout all the locations in India. Analyze training requirements, developing training plans and impactful training materials. Developing the Content as per the requirement. Implementation of the Global Standards HSEQ audits as per the audit schedule and monitoring implementation of CAPA. Performing HSEQ scoping/ pre-mobilization site assessments for all new bids in coordination with the Sales and Operation team and providing necessary inputs in HSEQ scoping document sites on time. Also coordinating with the clients (existing & new) for any HSEQ-related matters/ queries. Helping mobilization of new sites for Regional by ensuring adherence to all HSE & QA related processes required for successful mobilization. Co-coordinating with operation leaders/ process owners for all HSEQ-related methods for effective implementation of the same. Maintaining Zero Food Poisoning Allegations Governance & Reporting Monthly HSE report & weekly HSEQ report Monthly review within the in-unit HSE team & guide improvement of the same. Supporting the unit and the client to meet the requirements of the certifying/ regulatory bodies during the certification/ re-certification process as applicable. Imparting training as per the Training Calendar and monthly reporting of the training activities Vendor Compliance Ensuring the Quality Development in the Supply Chain for Vendors (existing and new) through vendor audits, review of the supplied material quality and supply chain/ process and conducting Vendor awareness training sessions on HSE and QA parameters. Skills Required bachelors degree in food science, Environmental Science, Occupational Safety, or a related field. 2+ years of experience in HSEQ roles, preferably in the food and hospitality industry. Strong knowledge of HACCP, ISO 22000, OSHA, and local HSEQ regulations. Excellent skills in risk assessment, policy implementation, and auditing. Ability to conduct training sessions and promote a safety-first culture. Strong communication, analytical, and problem-solving skills.

As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients. Qualifications: Demonstrated experience in the food industry, with a solid understanding of operations and customer service. Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions. Resilient under pressure, capable of meeting deadlines and handling challenges effectively. Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives. Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. Strong interpersonal abilities, fostering collaboration and teamwork. Expertise in food service, technology, and people management, ensuring smooth operations. Results-driven with a sense of accountability, focused on achieving business goals. Proven leadership experience, successfully managing teams in dynamic environments. Knowledge of HSEQ standards, with a Basic Food Hygiene certification. Financial acumen and proficiency in relevant applications, ensuring operational efficiency. Agile and adaptable, thriving in fast-paced and evolving work environments. Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management. Availability for a 6-day workweek, with a willingness to travel within city limits as needed

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Support the monthly accounting close process in accordance with public company and local statutory filing deadlines, including monthly, quarterly and annual close activities and preparation of financial statements. - Accurately reconcile accounts, summarize activity, resolving reconciling differences as appropriate - Prepare and/or review journal entries, account balance reconciliations and flux analyses including the associated documentation to support SOX internal control procedures. - Perform accounting and control procedures related to inter-company balances, compensation, benefits, derivatives, foreign currency translation and the consolidation process. - Ensure transactions are recorded in accordance with US GAAP and Alight policies and procedures, - Ensure applicable processes and controls are in designed and operating effectively to ensure compliance with Sarbanes-Oxley. - Participate and support interim, quarterly, and annual internal and external audits to ensure timely and successful completion - Perform ad hoc accounting projects and/or assist other Finance team members, as needed. -Manage day-to-day interactions with external and internal auditors - Work closely with Tax and Legal on various compliance filings, including but not limited to GST, Softex, FLA, XBRL, MSME, STPI registration. - Develop and coach staff, provide leadership the local accounting team that allows internal growth and advancement Qualifications Professional Qualifications in Accounting, Commerce or Finance - Qualified Chartered Accountant strongly preferred with relevant post qualification experience - 8+ years previous accounting experience (Public company with India subsidiary and/or service industry preferred). - Strong understanding of Indian accounting standards and experience in handling statutory reporting required by local authority - Expertise with Financial Reporting and India compliance requirements - Expertise in US GAAP and Indian GAAP reconciliation - Knowledge of financial information systems and applications with Workday Financials a plus - Experience with intercompany accounting and global consolidation related activities - Highly Proficient in MS Excel , pivot tables, etc. and competent in Word and PowerPoint - Knowledge of US GAAP and ability to analyze and resolve moderately complex accounting issues. - Effective written and oral communication skills - Ability to travel periodically to meet with auditors or other Alight colleagues Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Are you motivated and enthusiastic about handling accounting solutions? If your answer is a resounding yes, then we are hunting for you. As a Senior Accounts Executive you will be responsible for managing the day-to-day accounting operations, preparing accurate financial reports, ensuring compliance with tax laws and internal controls, and supporting strategic decision-making. This role requires a strong understanding of accounting principles, attention to detail, and the ability to work independently and collaboratively within a finance team. This position offers a unique opportunity to gain hands-on experience in a fast-paced startup environment. Do you possess the passion and desire to learn and wish to make an impact in the world of food and technology? Join us now! Job Description: Accounts Receivables intern. Key Responsibilities: Invoice Processing : Generate and process invoices accurately, ensuring they are delivered to clients in a timely manner. Payment Tracking: Monitor and track payments from clients, identifying and resolving discrepancies. Communication: Maintain clear and effective communication with clients, both written and verbal, to follow up on outstanding payments and address any billing inquiries. Reconciliation: Reconcile accounts to ensure all payments are accounted for and discrepancies are promptly addressed. Reporting: Prepare reports on accounts receivable status and aging to keep management informed about outstanding balances. Collections: Initiate collections efforts, sending reminders and statements, and escalate as needed. Compliance: Ensure compliance with company policies and relevant financial regulations. Team Collaboration: Collaborate with colleagues in the finance department and cross-functional teams to resolve payment issues and improve processes. Qualifications: Bachelor s degree in finance, Accounting, 1-2 years experience with SAP in accounts receivable Excellent written and verbal communication skills in English. Strong attention to detail and organizational skills. Proficiency in Microsoft Office, especially Excel. Basic knowledge of accounting principles. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Team player with a positive attitude and a willingness to learn. : .

Identifying and researching business sales and market opportunities in strategic growth sectors Developing generated leads and closing sales Sourcing information for internal telemarketing and mailing resource Creating new business opportunities Desired Candidate Profile Excellent communication skills Proficiency in MS office

Identifying and researching new business sales and market opportunities in strategic growth sectors Developing generated leads and closing sales. New Client Acquisition by engaging with key stakeholders in the prospective organization Excellent selling, communication and negotiation skills. Highly motivated and target driven with a proven track record in media sales.

Identifying and researching new business sales and market opportunities in strategic growth sectors.Developing generated leads and closing sales. . New Client Acquisition by engaging with key stakeholders in the prospective organization. Excellent selling, communication and negotiation skills. Highly motivated and target driven with a proven track record in media sales.

We are looking for an energetic and customer-oriented Sales Consultant to join our team. The ideal candidate should have at least 2 years of experience in automobile sales, with a strong ability to understand customer needs and provide excellent sales guidance. Candidates with previous Toyota experience are preferred, but they must have a 6- month relieving gap before applying. Key Responsibilities: Assist customers in the showroom, understanding their preferences and recommending suitable vehicles. Provide complete information on vehicle features, pricing, financing options, and after-sales services buyers. Conduct test drives and explain the benefits of different models to potential Maintain in-depth product knowledge, including Toyota models and competitor offerings. Build and maintain strong customer relationships to ensure satisfaction and repeat business. Achieve monthly sales targets and contribute to dealership revenue. Handle inquiries via phone, email, and walk-ins, ensuring timely follow-ups. Work with finance and insurance teams to help customers with loan approvals and insurance options. Stay updated on market trends, competitor models, and promotional offers. Ensure proper documentation of all sales transactions and customer interactions. Qualifications: Bachelor s degree or equivalent work experience in a related field. Prior experience in customer service, preferably in a service industry. Strong verbal and written communication skills. Ability to work effectively in a team environment. Problem-solving skills and attention to detail. Proficiency with MS Office Suite and customer service software. Strong interpersonal skills and a customer-first mindset. Minimum 2 years in any automobile sales (If Toyota experience, must have a 6-month relieving gap) Benefits: Competitive salary and performance-based incentives. Health insurance and wellness programs. Opportunities for professional development and career growth. Friendly and supportive work environment. Paid time off and holiday leave. Current Openings - Group Job Role (Required) Notice Period Accepted file types: pdf, doc, docx, Max. file size: 25 MB. IJP - Toyota Job Role (Required) Upload Your Resume Accepted file types: pdf, doc, docx, Max. file size: 25 MB. IJP - Honda Job Role (Required) Upload Your Resume Accepted file types: pdf, doc, docx, Max. file size: 25 MB. IJP - Ather Job Role (Required) Accepted file types: pdf, doc, docx, Max. file size: 25 MB. IJP - MG Job Role (Required) Upload Your Resume Accepted file types: pdf, doc, docx, Max. file size: 25 MB. Current Openings - Toyota Job Role (Required) Notice Period Accepted file types: pdf, doc, docx, Max. file size: 25 MB. Current Openings - Honda Job Role (Required) Accepted file types: pdf, doc, docx, Max. file size: 25 MB. Current Openings - Ather Job Role (Required) Notice Period Accepted file types: pdf, doc, docx, Max. file size: 25 MB. Current Openings - MG Job Role (Required) Max. file size: 25 MB. Current Openings - MB Job Role (Required) Notice Period Accepted file types: pdf, doc, docx, Max. file size: 25 MB. IJP - MB Job Role (Required) Upload Your Resume Accepted file types: pdf, doc, docx, Max. file size: 25 MB.

Identifying and researching new business sales and market opportunities in strategic growth sectors Developing generated leads and closing sales Sourcing information for internal telemarketing and mailing resource Creating new business opportunities Excellent communication skills Proficiency in MS office IndustrySales & Marketing Business Development Telecaller QualificationOther Bachelor DegreeKey Skills Service Industry Translation Sales Activity Sales Sales Executive Marketing Convent Excellent Communication Business Development Walk in

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. About the Role: OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities: A. Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians . Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc Role Type / Key working relationships: Individual Contributor External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Identifying and researching new business sales and market opportunities in strategic growth sectors Developing generated leads and closing sales. . New Client Acquisition by engaging with key stakeholders in the prospective organization. Must have 3 years of experience Business Development/Sales in Localization Service industry.

About the Job Were looking for a Senior Technical Associate for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Senior Technical Associate, You Will Identify product issues and improvement opportunities Analyze data to understand emerging trends to either suggest improvements (or) escalate this to the product team Coordinate end to end incidents by identifying and reporting to appropriate teams to reduce the impact of business and operations Serve as a point of contact for Partner escalations Conduct incident review and follow up on action items Identify and triage issue discovery and prioritization for large scale issues Use critical thinking to develop solutions to improve business performance and partner success Identify product and tool issues, bugs and other improvement opportunities Reproduce Issues and capture logs as needed Help Tier 1 and Tier 2 with any tool issues and to help address escalations Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings Provide information and place appropriate notes in the system indicating what action was taken or needs to be taken for issues and incidents reported Ensure policies and procedures are followed on all tickets Handle VPN/Proxy Issues, Geo Filtering and speed bump issues Assess scope and impact of product level outages by assigning severity to our product outages and involving other teams as needed Maintain thorough knowledge of systems so that the information can be researched and proper information is given Learn and retain a thorough working knowledge of all existing and new process and procedures Attend team meetings/additional training sessions as scheduled Demonstrate a positive work ethic and commitment to achieve the best possible outcomes Act as a role model and exemplify our 10 Things (cultural values) As Senior Technical Associate, You Have Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered) 3-4 years of experience in Technical Support Service industry Experience working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products Strong technical support experience and background with ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills Data analysis experience preferred Excellent communication skills both verbal and written communication with the ability to speak accurately, using proper grammar, good enunciation Ability to communicate and engage in discourse fluently Have strong familiarity in data analysis/visualizations, trend analysis, troubleshooting, and critical thinking Experienced in reporting and dashboard creation Experience with either Streaming, Gaming, Tooling, Membership and Billing, and any Cloud/SAAS Platforms Experience in cross functional stakeholder management and able to take ownership and coordinate with multiple teams and create strong working relationships Knowledge and fair understanding of open connect/platforms High proficiency in escalation trend analysis and can identify incidents proactively Ability to create and write knowledge base articles as needed Experience dealing with escalated issues in a contact center capacity The ability to type 30 WPM with accuracy The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment Identify opportunities for process improvement and efficiency gains within the issue triage workflow The ability to work a variety of shifts, including days, evenings and holidays

What you will do Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services. Deeply track, organize, and document all product implementation and support related activities. Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies. Perform other duties as assigned. What you will need to have Education: Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field Equivalent work experience may be substituted. Minimum # years experience required: 2+ years in customer facing projects, client support role, or IT service industry. Type of work experience required: Experience with financial wires, risk and fraud tied to financial wires is a plus. Experience with Fed Now and/or Real Time Payments is a plus. Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments. Experience with peripheral deployments. Basic understanding of data communications and LAN/WAN Previous customer service experience What would be great to have Financial industry experience Work on multiple projects in parallel. Ability to work independently and collaboratively. Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables. Possess strong analytical problem solving ability Strong verbal and written communication skills (internal and client facing) Excellent follow-up skills, attention to detail Experience with Premier core banking platform.

What you will do Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services. Deeply track, organize, and document all product implementation and support related activities. Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies. Perform other duties as assigned. What you will need to have Education: Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field Equivalent work experience may be substituted. Minimum # years experience required: 2+ years in customer facing projects, client support role, or IT service industry. Type of work experience required: Experience with financial wires, risk and fraud tied to financial wires is a plus. Experience with Fed Now and/or Real Time Payments is a plus. Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments. Experience with peripheral deployments. Basic understanding of data communications and LAN/WAN Previous customer service experience What would be great to have Financial industry experience Work on multiple projects in parallel. Ability to work independently and collaboratively. Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables. Possess strong analytical problem solving ability Strong verbal and written communication skills (internal and client facing) Excellent follow-up skills, attention to detail Experience with Premier core banking platform.

We at Sehgal Autoriders are looking for smart, passionate individuals with a go getter attitude for various vacancies across different levels and verticals. The candidates should have an appetite to work in a competitive environment with a passionate for learning new processes. Pre Sales: Lead generation / Referrals/ Offering Test Drives to customers Sales: Cars/ Accessories/ Exchange / Finance / Insurance / Loyalty Card Post Sales: Delivery / Service Understands Customers requirement for finance and Guides Customer on options/ documentation based on his profile. Keeping track of Customers car related requirements and keeping him posted with regular updates Responsible for Customer Satisfaction and long term relationship building Background: Sales in Auto / Retail / Hospitality / Aviation and other relevant industries Industry: Automobile / Hospitality Sales / Service Industry etc. Qualification: Min. Graduation Competency Required: Result oriented Team player Good Product knowledge and flair for automobile industry Preferably having operational knowledge on retail finance, insurance, exchange etc. Excellent Communication and Selling skills Customer Centric Valid Car Driving License is compulsory

About FloBiz: FloBiz is Indias first neobusiness platform, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is India s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner s point of view and supports usage across multiple companies, users, devices and platforms with state-of-the-art data security & synchronization technologies for business on-the-go. Position Overview: We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with customers over phone calls , manage their contract renewals, and ensure a high level of customer satisfaction. You will leverage your excellent communication skills, persuasive abilities, and product knowledge to drive successful contract renewals and contribute to revenue growth. This role requires a proactive approach, strong negotiation skills, and the ability to thrive in a fast-paced, phone-based environment. Key Responsibilities: Manage contract renewals by proactively reaching out to customers via phone calls. Build and maintain strong relationships with customers, serving as their primary point of contact for renewal-related matters. Engage with customers to understand their needs, gather feedback, and address any concerns or issues. Effectively communicate the value and benefits of continued service, ensuring customers understand the impact of renewing their contract. Identify opportunities for upselling or cross-selling additional products or services during the renewal process. Negotiate contract terms and pricing to maximize customer satisfaction while achieving renewal targets. Maintain accurate and up-to-date records of customer interactions and renewal activities in the CRM system. Collaborate closely with internal teams, including sales, customer success, and product, to ensure a smooth renewal process and resolve customer-related issues. Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals. Stay informed about industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention. Qualifications: Bachelors or Masters degree in business, marketing, or a related field. Proven experience of minimum 1-3 years in a customer-facing role, preferably in a phone-based sales or renewal environment . Strong negotiation and persuasion skills, with the ability to handle objections and resolve customer concerns effectively. Excellent verbal communication skills, with the ability to articulate complex concepts clearly and concisely over the phone. Active listening skills to understand customer needs and provide appropriate solutions. Detail-oriented and highly organized, with the ability to manage multiple renewal projects simultaneously and meet deadlines. Self-motivated and results-driven, with a track record of meeting or exceeding renewal targets. Familiarity with CRM systems and proficiency in using sales and customer management tools. Knowledge of the SaaS industry, including an understanding of subscription-based business models and customer lifecycle management. Ability to adapt to a fast-paced, dynamic environment and handle high call volumes while maintaining a positive and professional demeanor. We offer a competitive salary package, including performance-based incentives, health benefits, and opportunities for career growth. If you are passionate about delivering exceptional customer experiences over phone calls, driving renewals, and contributing to revenue growth, we would love to hear from you. Apply now to join our team as a Renewal Agent (Phone-Based) in the SaaS industry. Location - Noida , Sec 1 Week off - 1st Sat Off + All Sunday