Service Executive

1. Installation & Commissioning

• Install and set up laboratory equipment (e.g., centrifuges, microscopes, incubators, spectrophotometers, Ultrapure Water purification systems, analyzers).
• Perform system validation, calibration, and functional testing after installation.
• Train users on operation, safety, and basic maintenance.

2. Preventive & Corrective Maintenance

• Conduct scheduled preventive maintenance (PM) as per manufacturer guidelines.
• Troubleshoot and repair equipment breakdowns to minimize lab downtime.
• Replace components, assemblies, and consumables as required.

3. Calibration & Quality Compliance

• Perform calibration and verification of instruments to ensure accuracy.
• Maintain compliance with ISO, NABL, GMP/GLP, or other regulatory standards.
• Prepare calibration certificates and quality assurance documentation.

4. Technical Support

• Provide on-site and remote technical assistance to customers.
• Guide users in resolving common operational issues.
• Escalate complex technical issues to senior engineers or OEM support when necessary.

5. Documentation & Reporting

• Prepare detailed service reports, visit logs, and maintenance records.
• Maintain spare-parts inventory and track equipment service history.

6. Customer Interaction & Training

• Communicate clearly with lab staff, researchers, and facility managers.
• Provide training sessions on usage, safety compliance, and routine care.
• Build strong customer relationships to ensure satisfaction and repeat business.

7. Safety & Compliance

• Follow all laboratory safety protocols and equipment handling guidelines.
• Ensure compliance with company policies and regulatory standards.
• Identify and report potential hazards or safety risks promptly.

Required Qualifications

• Diploma/Degree in Electronics, Electrical, Biomedical, Instrumentation, or Mechanical Engineering.
• 1–5 years of experience servicing laboratory/analytical/medical instruments (freshers may be considered for junior roles).
• Strong troubleshooting abilities and familiarity with lab equipment technologies.
• Proficiency in reading technical diagrams, manuals, and electrical schematics.
• Basic knowledge of calibration tools and measurement principles.

Preferred Skills

• Experience with OEM equipment such as Thermo Fisher, Agilent, Waters, Shimadzu, Eppendorf, etc.
• Understanding of GLP/GMP, NABL/ISO lab practices.
• Knowledge of PLC-based or microprocessor-based instruments.
• Strong interpersonal, communication, and customer-service skills.
• Ability to work independently, manage schedules, and handle field travel.

Work Environment

• Frequent visits to research labs, hospitals, pharma QC labs, universities, and testing facilities.
• Hands-on work involving delicate instruments, electrical components, and precision tools.
• Travel required based on service calls; occasional emergency breakdown visits.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Paid time off

Work Location: In person