Service Executive (Back-Office)

Job Description

Job Responsibilities : Handling all incoming customer queries and questions. Directing Service Technicians Team to the Required Location as and when required. Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to the HOD & management. Resolving customer complaints. Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information. Providing & checking product availability. Always adhering to a companys policies and procedures when assisting customers Performs routine customer service-related activities, as appropriate to the position, such as security escort, providing directions to locations and/or services, and/or courtesy transport. Performs various general office support as assigned; may act as courier for the unit in the pickup and delivery of documents, materials, equipment, and/or supplies. Performs miscellaneous job-related duties as assigned. Perks and Benefits Variable Pay Insurance Benefits