Service Engineer

Key Responsibilities Technical Implementation & Support

• Install, configure, and maintain company products or solutions at customer sites or remotely.
• Perform system integration, customizations, and upgrades according to project requirements.
• Troubleshoot and resolve technical issues, escalating to engineering teams when necessary.
• Conduct root-cause analysis and provide long-term corrective actions.

Customer Engagement

• Act as the primary technical point of contact during project delivery and post-deployment support.
• Provide guidance, best practices, and training to customers and partner teams.
• Translate customer needs into actionable technical solutions.

Service Delivery & Operations

• Develop and maintain documentation, including technical procedures, installation guides, and service reports.
• Ensure compliance with service-level agreements (SLAs) and internal quality standards.
• Support pre-sales teams with technical expertise, demos, and solution architecture discussions.

Collaboration & Continuous Improvement

• Work closely with product management and engineering to provide feedback on customer issues and feature enhancements.
• Participate in process optimization, automation efforts, and service delivery improvements.
• Stay up to date on product updates, industry trends, and emerging technologies.

Required Qualifications

• Bachelor’s degree in Engineering, Electronics , Information Technology, or related field.
• 2–5 years of experience in a technical services, field engineering, or technical support role.
• Strong understanding of relevant technologies (e.g., networking, cloud platforms, automation tools, software systems — customize as needed).
• Hands-on experience with system installation, troubleshooting, and environment setup.
• Excellent analytical, communication, and customer-facing skills.

Preferred Qualifications

• Certifications related to the field (e.g., AWS, Azure, CCNA, ITIL, PMP).
• Experience working with enterprise customers or large-scale deployments.
• Ability to script or automate tasks (Python, Bash, PowerShell, etc.).
• Familiarity with ticketing systems, monitoring tools, or DevOps practices.

Key Competencies

• Customer-centric mindset
• Strong problem-solving ability
• Time and project management
• Ability to work independently and in cross-functional teams
• Adaptability and willingness to travel (if required)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person