Service Engineer

Job Description

This position shall be based at Malda, West Bengal as a Service Engineer and will be responsible for Installation, Breakdown, Service Maintenance for Injection molding machine. To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc. Coordinate pre-installation requirements with customers Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem. Responsible for installation and servicing of all machines in the region. Providing support to customers for Mould Trials (In-house & on-site) for Machine Shipment. Responsible for Assembly of Machines & Machines operations at Customer Site Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part. Releasing flash for parts failure. Ensure customer training and customer care visit. Generation of Spare Parts Business & Developing the Spare Parts recommendation Preparing & Submission of Service Report for each machine Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal Team: This role shall be part of the Kolkata regional service team. Basic Qualifications: Completed full time Diploma/Degree in Mechanical / Electronics / Plastics / Mechatronics with 2-4 years experience in testing/maintenance/service of Injection molding machine.