Service Engineer

Job Description

Role & responsibilities 1) Maintenance & Repairs: Perform routine maintenance and preventive checks on equipment and systems. Troubleshoot and repair faulty equipment, ensuring minimal downtime for clients. Maintain records of maintenance and repairs performed. 2) Technical Support: Respond to customer inquiries regarding product functionality and troubleshooting steps. Conduct product training for customers and end-users as required. 3) Installation & Setup: Install and configure products and equipment at customer sites. Ensure proper setup and integration with existing systems or infrastructure. 4) Documentation: Create and maintain detailed service reports and records of each job performed. Update the client's equipment history for future reference. 5) Customer Service: Establish and maintain strong relationships with customers, ensuring a high level of customer satisfaction. Address customer complaints or concerns promptly and effectively. 6) Problem-Solving & Troubleshooting: Analyze technical issues and provide efficient solutions. Collaborate with internal teams (engineering, quality control, etc.) to escalate unresolved issues and find resolutions. Associate with sales team and promote our growth for Thermax spares & Accessories Preferred candidate profile We are seeking a highly motivated and skilled Service Engineer to join our dynamic team. The Service Engineer will be responsible for providing technical support, installation, repair and maintenance & troubleshooting for our Thermax Boilers, Steam Accessories & Water Plant. Ensuring optimal performance and customer satisfaction.