Service Desk Engineer

Intertec Systems

3 years

0 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform:

Apply

Skills Required

service dhcp vpn ip tcp itil azure technology support resolve onedrive sharepoint management network configuration portal networking servicenow communication certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Skills:

Microsoft Office, Active Directory, exchange online, service now, DHCP/DNS/VPN/IP/TCP, MS 900, AZ 900, teams administration,Job Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificates

Responsibilities

Serve as the first line of support for end-user technical issues via phone, email, or ticketing system.
Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
Assist with user account management in Microsoft 365 (password resets, license assignments, mailbox permissions).
Provide basic support for network connectivity issues (Wi-Fi, VPN, DNS, IP configuration).
Escalate complex issues to appropriate teams while maintaining ownership until resolution.
Document incidents, solutions, and procedures in the knowledge base and ITSM Ticketing tool.
Educate users on best practices and self-service tools.
Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.

Mandatory

3 years of experience in a Service Desk or IT Support role.
Strong knowledge of Microsoft Office 365 suite and admin portal.
Familiarity with Active Directory, Exchange Online, and Teams administration.
Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN).
Experience with ticketing systems (e.g., ServiceNow, Service Desk Plus)
Excellent communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment
Microsoft certifications (e.g., MS-900, MD-102, AZ-900) are a plus

More Jobs at Intertec Systems

AWS Cloud Engineer

Indore, Madhya Pradesh, India

8 - 12 yrs

Salary: Not disclosed

Backup & Storage Engineer

Indore, Madhya Pradesh, India

8 - 12 yrs

Salary: Not disclosed

Technical Specialist - Windows Admin - L3

Indore, Madhya Pradesh, India

Experience: Not specified

Salary: Not disclosed

Trainee Software Engineer

Bangalore Urban, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Sr.Technical Specialist ( Windows Admin L3 )

Indore, Madhya Pradesh, India

13.0 - 13.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.