Service Delivery Engineer

Job Description

We are seeking fresh / experienced candidates for the post of entry level Application Support Engineer to join our Maritime division. Key Responsibilities: Production support for our Maritime Applications which is currently used by major international shipping agencies. Interact with the customers and identify the details of their software requirements. Testing the application and new changes before releasing the changes in production environment. Identify and resolve any kinds of bugs / errors in the application. Training the clients when new changes are released in live system. Should act as a bridge between our programming team clients to convey the customer requirements. Assist the clients in generating various reports to meet their business requirements. Constantly monitoring the applications which helps in proactively identifying any errors or bugs in the application. Co-ordinate with our network / infra team for checking and maintaining the servers. Qualifications and Experience: Education: Any bachelors degree in computer science. Experience: 6 months - 2 years of experience in any technical support / application support role Key Skills: Customer service skills Good Communication skills Experience in interacting with international clients / customers Should have problem-solving abilities to identify issues and propose solutions. Candidates should be familiar with software applications. Candidates should be able to provide technical support and respond to customer service queries.