Service Coordinator

· Sales Team Coordination:

o Ensure smooth installation and Effective Execution of Service.

· Efficient Execution

o Schedule service appointments and allocate resources efficiently for the projects

· Communication:

o Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.

· Collaboration & Coordination :

o Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.

· Record Keeping:

o Maintain accurate service records, including details of service requests, resolutions, feedback, etc.

· Identify opportunities to improve service processes and efficiency.

Key Performance Indicators (KPIs) and Performance Metrics:

· Services Response Time:

o Ensure service requests are addressed within SLA time.

· Services Resolution Rate:

o First time pass – 95% of the services issues are resolved during the first visit or as per the agreed SLA.

· C-SAT

o Achieve a customer satisfaction score of at least 90% based on feedback and surveys.

o Respond to client inquiries and communication within stipulated SLA.

· Continuous Improvement

o Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.

Qualifications:

· Bachelor's degree; relevant experience may be considered.

· Proven experience in Service coordination or a similar role, preferably in the Building Material industry.

· Strong organizational and multitasking skills with attention to detail.

· Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person