Service Coordinator

Job Description

Job Title - Service Co-ordinator Experince - 1 years to 2years Location - Koramangala. Bangalore Eduacation - Any graduate Langueges - Kannada. English Assistant Service Co-ordinator roles includes: 1) Attending calls regarding service issue from customers 2) Assigning calls to Service Engineers 3) Should co-ordinate for spares purchase to laptop / desktop and check warranty 4) Mail Correspondence to customer about service issues 5) Arranging for service calls with third party where Sanctum engineers not available 6) Replacement mails to be communicated to customer and there POC 7) Faulty spares to be collected and hand over to stock. 8) Co-ordinate with software related issues through any desk with the help of residence engineer 9) Data maintenance of service in software and mobile application 10) Planning and Co-ordination for service calls outside Bangalore 11) Collection of assets from customers due to accidental damage, water spillage board related issues and co-ordinate with internal team and convey the same in mails to customers. ERP Process 1) Preparation of various types of DC in ERP Software 2) Return Entries of the materials received back from the customers in ERP Software Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹21,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Experience: Service coordinator: 2 years (Preferred) Language: Kannada (Preferred) English (Preferred) Location: Bengaluru, Karnataka (Preferred) Work Location: In person