Job Description

Job Description : As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible. A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role. Responsibilities for Service Coordinator : Assess the service needs of clients and connect them with the correct provider Create and maintain a directory of service providers and resources Create and maintain a database of clients and client needs Assess client issues and provide recommendations to fix problems Ensure each client is given the necessary services and follow up to fill ongoing service needs Maintain good relationships with service providers and clients to keep customer base Expand the list of resources and providers to assure there are no gaps in services Answer telephones and respond to email inquiries in the office Qualifications for Service Coordinator : Previous administrative experience preferred Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel Excellent customer service and problem-solving skills High quality organizational skills The ability to work well under deadlines and to multitask The ability to build relationships and coalitions within the community Excellent verbal and written communication skills Excellent critical thinking and problem-solving skills