Service Contract Coordinator

Job Description

Job Summary Long Description Point of contact for tracking monitoring and processing post sale service contracts. Essential Duties And Responsibilities Provide front-end data entry assistance to a full professional customer service department Set up client service contracts on our internal web templates Analyze input load-in and update service contracts on a corporate computer system Purchase sub-coverage for equipment Process a high volume of service contracts daily Scan in and upload specific support documents contact details and client profiles Validate all contract information; warranties proposals and services Investigate any errors for service contract accuracy Interface with manufacturer's sites extract manufacturer warranty coverage and insert into our client's profile Enter preventive maintenance service details Other duties assigned as needed Skills And Abilities Ability to take charge of a project and see it through to completion Proficient with Microsoft Office (Word Excel Outlook) Ability to supervise and manage tasks and personnel to meet project objectives Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills both verbal and written Ability to balance multiple tasks with changing priorities Demonstrate time management skills with attention to detail Education and/or Experience Minimum of a high school diploma or equivalent Minimum 2-3 Years' Similar Service Contract Support Experience Preferred Demonstrated experience utilizing company intranet CRM and Salesforce a plus Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit walk and stand; talk or hear both in person and by telephone; use hands repetitively to finger handle feel or operate standard office equipment Direct Reports This position does not have any direct reports Work Hours AVI-SPL reserves the right to alter work hours and work location Show more Show less