Service Commercial Manager

Job Description

Job Title: Service Commercial Manager Key Responsibilities: Commercial Strategy Development: Develop and implement commercial strategies for service offerings that maximize revenue, profitability, and market share. Identify market opportunities and define the roadmap for service delivery expansion. Lead competitive pricing strategies based on market research and customer insights. Customer Relationship Management: Build and maintain strong, long-term relationships with key customers. Act as a liaison between the customer and internal teams to ensure the delivery of high-quality services. Handle escalations and resolve customer issues effectively to maintain satisfaction. Service Performance and Analysis: Monitor and report on the performance of services, including revenue, costs, and margins. Analyze service delivery data and customer feedback to identify areas for improvement. Collaborate with operational teams to optimize service delivery and customer experience. Pricing and Contract Management: Develop and manage pricing models and service contracts in alignment with market conditions and company objectives. Negotiate contracts, terms, and conditions with clients to ensure mutually beneficial agreements. Ensure all contractual obligations are met and that service agreements are managed effectively. Collaboration and Cross-functional Support: Work with sales, marketing, finance, and operations teams to align commercial strategies and ensure seamless service delivery. Support sales teams with service-related presentations, proposals, and client negotiations. Market Research and Competitor Analysis: Continuously monitor the competitive landscape to identify trends, risks, and opportunities in service offerings. Stay informed about industry developments and technological advancements to adapt services and pricing strategies accordingly. Financial Management: Monitor and manage the financial performance of service contracts and offerings. Prepare budget forecasts and reports, ensuring profitability targets are met. Identify cost-saving opportunities without compromising service quality. Team Leadership and Development: Lead, mentor, and develop the commercial team to ensure high levels of performance and customer satisfaction. Foster a collaborative environment within the team and with other departments. Qualifications: Bachelor's degree in Business, Marketing, Finance, or related field (MBA preferred). Proven experience (typically 5+ years) in commercial management, service management, or business development. Strong understanding of service-based business models, customer relationships, and commercial strategies. Exceptional negotiation, communication, and interpersonal skills. Analytical mindset with the ability to interpret market data and financial reports. Experience in managing P&L (Profit and Loss) responsibilities and driving business growth. Ability to manage multiple projects and work under pressure in a fast-paced environment. Knowledge of CRM systems and service management tools.