Job Description

This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications. Qualifications BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 6-10 years of work experience in DevOps/SRE. Experience in Genesys Engage (PureEngage), Genesys Cloud (PureCloud) or Genesys PureConnect. Good understanding of VoIP, SIP protocols and telephony infrastructure. Ability to analyze Genesys logs (SIP, T-Server logs, Interaction, WDE) to identify issues. Good understanding of call flows, IVR scripting (Genesys Composer, SCXML) and routing logic. Configuring and troubleshooting Genesys reports (GCXI, Infomart, Pulse). Analytical knowledge and exposure on root cause identification using analyzer tools like Kazimir, MyZamir and Speechminer. Experience with Oracle, SQL Server or PostgresSQL for configuration and troubleshooting. Strong understanding of TCP/IP, SIP and RTP. Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc. Knowledge on Unix shell scripting, PERL or Python programming is preferred Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs) Hands on experience on configuring Splunk, Grafana dashboards, etc. Good understanding of Linux OS internals, performance tools, Core commands, security etc. Exposure to enterprise platform migration from dedicated to cloud environment is preferred Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities