Service Advisor

Job Summary: The Service Advisor acts as a liaison between customers and the workshop team. This role ensures that customers receive a seamless experience from vehicle drop-off to delivery, including explaining repairs, providing accurate estimates, and ensuring timely service delivery. Key Responsibilities: Greet customers professionally and understand their vehicle service needs. Open job cards in the system and clearly document all customer complaints. Provide accurate cost and time estimates for service and repairs. Coordinate with the workshop technicians to communicate customer concerns and confirm the required work. Keep the customer updated throughout the service process. Conduct vehicle walk-around inspections and explain repair details to customers. Promote additional service packages, offers, or maintenance work as needed. Ensure timely delivery of the vehicle with proper billing and documentation. Handle customer queries and complaints with prompt follow-up and resolution. Achieve monthly service targets and customer satisfaction scores. Skills & Qualifications: Diploma/Degree in Automobile/Mechanical Engineering or equivalent. 2+ years of experience in a similar role in the automobile industry (Toyota experience preferred). Excellent communication and interpersonal skills. Strong technical knowledge of automobiles and service processes. Customer-first attitude with strong problem-solving skills. Proficiency in using DMS (Dealer Management System) and MS Office. Working Hours: Full-time, 6-day working week (as per dealership schedule) Compensation: As per industry standards + incentives based on performance

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Shift allowance
• Yearly bonus

Work Location: In person