Senior Warehouse Executive

Key Responsibilities

1. Daily FC Operations Management

• Oversee end-to-end BAU fulfillment activities executed by Delhivery’s on-ground team.
• Monitor picking, packing, put-away, BQC, dispatch, and returns processing.
• Ensure strict adherence to SLAs for order fulfillment, same-day dispatch, and cut-off timelines.
• Identify bottlenecks and drive quick resolution through 3PL supervisors.

2. 3PL Coordination & Governance

• Act as the

  single point of contact

  between our brand and Delhivery FC leadership.
• Conduct daily huddles and weekly performance reviews with 3PL.
• Track manpower deployment, productivity, and adherence to operational SOPs.
• Escalate service gaps and ensure timely corrective actions from the 3PL side.

3. Inventory Accuracy & Health

• Drive cycle counts, inventory audits, and root-cause analysis for stock discrepancies.
• Ensure high standards of storage, binning, and warehouse hygiene.
• Coordinate with merchandising/supply teams for inbound planning and replenishment.

4. Performance Monitoring & Reporting

• Maintain dashboards and trackers for inflow, outflow, utilization, and SLA adherence.
• Publish daily/weekly MIS, highlighting exceptions or risks.
• Work closely with central logistics & automation teams for process optimization.

5. Process Compliance & SOP Management

• Ensure 3PL follows operational SOPs for safety, scanning, packaging, and documentation.
• Support implementation of new workflows, system changes, or process improvements.
• Conduct periodic training and refresher sessions with the on-ground workforce.

6. Escalation & Issue Resolution

• Manage operational emergencies like backlog, system failures, manpower shortfall, or QC issues.
• Coordinate closely with tech/automation teams for issue debugging and fixes.
• Ensure customer-impacting issues are flagged early and addressed quickly.

Key Skills & Competencies

• Strong understanding of

  eCommerce fulfillment

  , warehousing, and 3PL operations.
• Excellent coordination and stakeholder management skills.
• Hands-on experience with WMS, OMS, and scanning workflows.
• Data-driven mindset with proficiency in Excel/Google Sheets; basic SQL is a plus.
• Ability to work in a fast-paced environment and handle peak-sale pressures.
• Strong communication, negotiation, and problem-solving abilities.

• Preferred Qualifications

• Graduate/PG in Supply Chain, Logistics, Operations Management, or related field.
• 2–5 years of experience in ecommerce/retail warehousing or 3PL management.
• Experience working at/with Delhivery, Ecom Express, Flipkart, Amazon, or similar 3PLs is an advantage.