Senior VP- Key Account management

Job Description

Key Responsibilities Develop and grow trusted relationships with key clients Build thorough understanding of key customer needs and requirements Take ownership of driving repeat transactions and minimizing churn Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Prepare regular reports of progress and forecasts using key account metrics Defend and Grow Client Revenue, Cross sell up sell to existing client portfolio to increase penetration Liaison with key decision makers Business Managers, Risk Managers, Product Managers etc. in banks and financial institutions to identify new opportunities and grow existing business Gather and decipher the clientrequirements and suggest how various spocto solutions can be implemented to enhance and improve the existing processes and focus not just on product sales but also pitch new solution ideas. Understand and manage engagements to meet client expectations and build, deepen and broaden client relationships Demonstrate excellence in engagement delivery, strategic problem solving, and strong client relations at senior executive levels Work closely with internal teams for resolving client queries to ensure high quality delivery of service and timely resolution of all member issues Monthly business review and governance Documenting end to end sales activities and communication on sales platform and workflows used by the company Client Governance Matrix on scheduled monthly, quarterly reviews to be defined and conducted. Ensure timely receipt of payments against Invoices Detailed competition mapping Requirements 18 years+ experience in Business Development and sales focused on B2B KAM or Enterprise KAM. Experience in Platform Sales across Rating Agency, B2B e-commerce platforms, SAAS platforms, Fintech, payment gateways will be preferred. Should possess excellent presentation skills and experience in Key Account Management Experience in platform sales across Rating Agency, Private Bank and other Financial services. Detail-oriented with the ability to manage multiple relationships parallelly MBA / PGDM degree from a premier institution or Chartered Accountant would be preferred Exceptional written and verbal communication, managing technical proposals Ability to work under pressure track record of delivering targets