Senior Voice Process Executive

Job Description

Job TitleVoice Process Executive Roles and Responsibilities: - Answer incoming calls from customers and assist them with their queries or issues. - Provide information about products or services to customers. - Resolve customer complaints or direct them to the right department if needed. - Maintain a friendly and professional attitude while speaking with customers. - Ensure customer satisfaction by solving their problems efficiently. - Follow guidelines and scripts during customer interactions. - Record call details and customer feedback accurately. - Work in a team and communicate effectively with coworkers and managers. - Meet daily or weekly performance targets for call handling and customer satisfaction. Skills Required: - Good communication skills (fluent in English or any other language, depending on the company). - Patience and active listening skills. - Ability to stay calm under pressure. - Basic computer knowledge (for entering customer information and handling systems).