Senior Vice President-Technology"> Senior Vice President-Technology

Job Description

About Exotel Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology. Role Overview As the Senior Vice President - Technology, you will lead Exotel s technology vision, strategy, and execution. You will be responsible for driving innovation, ensuring scalable and robust technology solutions, and enabling seamless customer experiences. This high-impact leadership position will shape the future of our technology stack, foster engineering excellence, and align technology investments with business objectives. We are looking for a visionary technology leader who thrives in a fast-paced, dynamic environment, enjoys solving complex technical challenges, and is passionate about building scalable, high-performance platforms that drive business growth. This role will report into our CTO here at Exotel. Key Attributes We Seek We are looking for a person who succeeds in taking up a goal in a role combines skill with relentless hunger to execute the set roadmap, sharpness to navigate complexities and align the team for success, self-awareness to recognize strengths and growth areas, improve the teams performance across people, product, and process aspects, collaboration to harness collective power, courage to face challenges, adaptability to thrive in change, execution discipline to deliver results, and unwavering integrity to uphold values. Apart from right Skill, we are looking for a balance and low variance in all the following aspects: Execution Discipline: Turning plans into impactful results with precision and executing currently set commitments. Sharpness*: Cutting through complexity with clarity and speed. 1) First principles thinking: Ability to break down complex issues into basic, foundational elements 2) Ability to understand concepts quickly 3) Ability to synthesize from the parts. 4) Problem solving 5) Written communication. Adaptability: Thriving in change by staying flexible and resourceful. Hunger*: Relentless drive to achieve and excel. Collaboration: Building stronger outcomes through teamwork and shared ideas and not limited to building high execution teams. Courage*: Facing challenges boldly and standing up for what s right. Stay True*: Upholding integrity and authenticity in every action. Self-awareness*: Knowing oneself to grow and contribute better. Long-Term Success Passion for Service*: This is the starting point of customer centricity. Someone who has a propensity towards being a part of a larger whole and being of service to that and/or others. People Nurturing Influence and Storytelling Vision* Inspiration as a tool for change management Key Skills Experiences We Seek Technology Leadership Expertise: 18+ years of experience in engineering leadership roles, with a strong track record in cloud communications, SaaS, or AI-driven platforms.Must be highly skilled in technology with hands-on experience and a strong technical background, capable of driving technical decisions and guiding teams effectively. Proven experience in architecting and scaling high-performance, distributed systems. Deep expertise in cloud-native architectures (Cloud at scale), microservices, and API-driven platforms. Experience integrating Generative AI and emerging technologies into technology stacks. Strong knowledge of cybersecurity, compliance, and data privacy frameworks. Engineering Excellence: Experience leading large-scale engineering teams, ensuring best practices in software development, DevOps, and site reliability. Expertise in modern software development methodologies, CI/CD, and agile frameworks. Deep understanding of software quality, security, and performance optimization at scale. Ability to assess and implement emerging technologies to maintain a competitive edge. Leadership and Influence: Proven track record of building, scaling, and mentoring high-performing engineering teams. Demonstrated experience in leading large teams with both senior-level managers and individual contributors, including Architects and Principal Engineers. Experience managing cross-functional teams to execute a cohesive technology strategy. Ability to influence senior leadership and stakeholders on key technology decisions Highly committed, motivated, and willing to go the extra mile to achieve results, with a strong work ethic and the ability to adapt and stretch to meet critical deadlines. Business Impact: Strong understanding of how technology drives business growth and operational efficiency. Experience managing technology budgets, optimizing costs, and delivering ROI on tech investments. Must have a history of successfully delivering projects, overcoming challenges, and ensuring outcomes align with business objectives. Deep expertise in data-driven decision-making, leveraging analytics to drive product and infrastructure improvements. Sprint Efficiency and Delivery Improvement: Evaluate the current sprint process to identify gaps, ensuring tasks are well-defined, priorities are clear, and timelines are realistic. Implement refined processes to enhance delivery speed, maintain quality, and improve team collaboration. Establish a structured framework for addressing concerns across Engineering teams. This includes regular feedback loops, clear escalation paths, and designated channels for surfacing blockers to ensure timely resolutions. Technical Depth: Strong background in cloud technologies (AWS, GCP, Azure) and AI-driven platforms. Hands-on experience with large-scale data processing, analytics, and AI/ML frameworks. Good understanding of Contact Center, CPaaS, or CRM products is a plus. What This Role Offers Strategic Leadership: Be a key leader in the organization, shaping the technology vision that defines Exotel s market position (People, Product and Process). Innovative Culture: Opportunity to work on cutting-edge technologies in AI and cloud communications. Impact: Your contributions will directly influence Exotel s growth, scalability, and customer success. Growth: A high-visibility role that offers professional advancement as Exotel scales globally. Collaboration: A dynamic and inclusive work environment that values every voice and fosters innovation.