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Posted:2 months ago| Platform: 
Work from Office
Full Time
Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM> Experience on Ticketing tool like Service Now, Jira, ITSM> Good Knowledge of SQL and Linux and Basic understanding of Java> Basic understanding of Incident Management Process and Lifecycle> Basic understanding of SLA/KPIs> Basic knowledge of Microsoft Excel and Power Point> Good Decision making, analytical and time management skills > Multitasking abilities> Ability to work from office > Ability to commute to office on self-basis > Excellent communication skills> Flexibility to work in 24/7 shifts> Providing RCA for Incidents and preparing chronology > Supporting Application Team with SR and extracting result from Database as required
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