Senior Telecalling Officer

Job Description

Supervise and manage the daily performance of the telecalling team Guide and motivate the team to achieve targets Prepare daily calling reports and MIS Assist in onboarding and training new team members Monitor call quality and ensure a positive customer experience Ensure proper use of CRM and dialer systems Track team attendance, discipline, and productivity Provide regular feedback, coaching, and performance reviews Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person