Senior Technical Writer

Job Description

Develop, maintain, and enhance product documentation, including user guides, API documentation, FAQs, and release notes. Work closely with product managers, engineers, and UX designers to understand product features and translate complex concepts into clear, user-friendly content. Ensure documentation is structured, concise, and aligned with company standards and branding guidelines. Identify documentation gaps and proactively improve content based on user feedback and product updates. Manage multiple documentation projects in parallel while meeting deadlines and quality expectations. Collaborate with cross-functional teams to ensure documentation is accurate, up-to-date, and effectively supports customer needs. Contribute to documentation strategy, style guides, and best practices to enhance consistency and usability. Education Bachelors degree in English, computer science, or a related field is preferred Experience 5+ years of experience in technical writing, preferably in SaaS, cloud-based applications, or enterprise software. Experience with documentation tools (Markdown, Zendesk, Paligo, etc). Familiarity with API documentation (Swagger, Postman) and the ability to work with engineering teams on technical content. Experience in working within Agile development environments and using tools like Jira and Git. Knowledge Skills Ability Basic knowledge of HTML, CSS, or Markdown is a plus. Strong communication and collaboration skills with the ability to work independently and as part of a team. Strong understanding of technical writing principles, structured documentation, and information architecture.