Senior Technical Support Executive

Job Description

Location: Jaipur Job Type: Full-Time Experience: 4-5+ years in Technical Support/IT Support About the Role: We are looking for a skilled and experienced Senior Technical Support Executive to join our team. The ideal candidate will be responsible for troubleshooting and resolving complex technical issues, providing excellent customer support, and mentoring junior team members. If you have a passion for technology and problem-solving, we would love to hear from you! Key Responsibilities: Provide advanced technical support for hardware, software, and network-related issues. Diagnose, troubleshoot, and resolve customer queries in a timely manner. Escalate unresolved issues to higher-level support or development teams. Collaborate with cross-functional teams to improve service quality. Ensure documentation of issues and resolutions for future reference. Monitor system performance and provide recommendations for improvements. Stay updated with industry trends and emerging technologies. Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. 4-5+ years of experience in technical support or a similar role. Strong knowledge of Windows, macOS, and Linux operating systems. Hands-on experience with network troubleshooting (LAN, WAN, VPN). Familiarity with cloud platforms (AWS, Azure, M365) and remote support tools. Excellent communication and problem-solving skills. Ability to work under pressure and meet deadlines. How to Apply: Interested candidates can send their resumes to brijesh@symsafe.com.au Show more Show less