Senior Technical Support Engineer

Job Description

We’re Hiring: Senior Technical Support Engineer Location: Sirsi Road, Jaipur Type: Full-Time Are you a seasoned tech support professional passionate about solving complex problems and mentoring others? We’re looking for a Senior Technical Support Engineer to join our dynamic support team. In this role, you'll tackle challenging technical issues, work cross-functionally with engineering and product teams, and elevate the customer experience with every interaction. Key Responsibilities: Deliver expert-level technical support across [hardware/software/networking/cloud] platforms. Troubleshoot and resolve complex escalations via phone, email, or remote access. Collaborate closely with engineering, QA, and product teams to resolve critical customer issues. Document solutions and contribute to our internal knowledge base and process improvements. Mentor junior engineers, helping shape their technical growth and success. Serve as an escalation point for high-impact incidents. Participate in on-call rotations as needed. Maintain clear, timely communication with customers and internal stakeholders. Required Skills and Qualifications: Bachelor’s degree in Computer Science, IT, or related field (or equivalent hands-on experience). 4+ years of technical support experience in a customer-facing role. Strong knowledge of [Windows/Linux OS, networking, cloud platforms (AWS/Azure), firewalls, virtualization, etc.]. Proficiency with ticketing systems such as ConnectWise, N-Able, or similar. Excellent communication skills—both verbal and written. Strong multitasking skills and the ability to manage competing priorities. Preferred Qualifications: Industry certifications like Security+, MCSA, CCNA, or similar. Experience in a Managed Services Provider (MSP) environment. Familiarity with automation and scripting tools (e.g., PowerShell, Bash). Why Join Us? Work in a collaborative, learning-first culture. Opportunities for professional growth, including certification support. Exposure to a broad range of technologies and industries. Share your resume at HR.Support@symsafe.co.in. Show more Show less