Senior Technical Support Engineer

Azilen Technologies

6 - 10 years

0 Lacs

ahmedabad gujarat india

Posted:1 day ago| Platform:

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Skills Required

support planning maintenance security efficiency vmware aws azure provisioning patching backup drive automation management service devops integration compliance mentoring documentation audit certifications linux networking wan vpn sophos monitoring scripting python powershell jira siem splunk ai ml data

Work Mode

On-site

Job Type

Full Time

Job Description

Job purpose:

Support the planning, implementation, and maintenance of the organization’s IT infrastructure, ensuring high availability, security, and efficiency of systems and networks.

Who you are:

6-10 years of experience as the senior technical member of IT team, ensuring smooth daily IT operations.
BE/ B.Tech/ MCA/ Diploma in Computer Science, IT, or related field.
Manage on-premises & cloud infra (VMware, AWS, Azure) including provisioning, patching, backup, and recovery.
Administer and secure AD, firewalls, VPNs, endpoint protection, and email systems.
Drive automation of IT tasks and process improvements.
Work on operational activities: incident management, service requests, change management, asset inventory.
Collaborate with DevOps team on 20% of tasks (automation, cloud infra integration, CI/CD support)
Ensure compliance with ISO 27001, SOC2, and internal IT policies.
Provide technical mentoring to junior IT engineers.
Prepare IT documentation, SOPs, and audit reports.

What will excite us:

Industry certifications preferred: AWS/Azure Associate/Professional, RHCE, CCNA/CCNP, ITIL.
Infrastructure & Systems: Strong Linux & Windows administration, VMware/ESXi, Active Directory, patching.
Networking: LAN/WAN, VPN, firewalls (Sophos, Fortinet), load balancers.
Cloud Platforms: Hands-on with AWS & Azure — provisioning, monitoring, backup/DR.
Automation & Scripting: Python, Bash, or PowerShell for IT task automation.
Security & Compliance: Exposure to ISO 27001:2022, SOC2, GDPR standards.
Monitoring & Tools: Ticketing systems (Jira/ITDesk), SIEM/log servers (Splunk, ELK, Wazuh), asset management.
Soft Skills: Strong problem-solving, documentation, and cross-team collaboration.

What will excite you:

Opportunity to work on a large-scale enterprise solution building.
Opportunity to explore new technologies & frameworks with accomplished solution architects & industry leaders.
Will get exposure to the latest aspects of security, AI/ML, Business Domain, and data analytics.

Location:

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