Jobs
Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Companies Explore leading companies actively hiring talent

Interviews

Home
>
Jobs in gurgaon
>
Fidelity International
>
Senior Technical Analyst - Service Desk

Senior Technical Analyst - Service Desk

Fidelity International

2 - 5 years

|

4 - 7 Lacs

Gurgaon Haryana India

Posted:2 weeks ago

Apply

Job Description

Key Responsibilities

Respond promptly to all
service requests
and
incidents
.
Record, classify, and maintain the integrity of incidents and service requests in
ServiceNow
.
Diagnose and investigate issues remotely, providing solutions or routing to appropriate support teams.
Assess the impact and risk of incidents, escalating as required.
Monitor progress of incidents and keep customers informed.
Provide basic
user administration support
(e.g., network or application password resets).
Manage IT requests from customers, reviewing, evaluating, allocating, and tracking progress.
Relay updates on IT service disruptions or outages to customers.
Provide management reports and insights on IT service trends.
Continuously enhance technical skills and contribute as a
team player
.

Skills Required

remote access administration customer service

Work Mode

Remote

Job Type

Full Time

More Jobs at Fidelity International

Associate - Customer Relations

Gurugram, haryana

50.0 - 50.0 yrs

Salary: Not disclosed

CFO Portfolio Architect

Gurugram, haryana

50.0 - 50.0 yrs

Salary: Not disclosed

FTC - Associate - RETIREMENTS - GPS DELIVERY - SIPP BENEFITS

Bengaluru, karnataka

50.0 - 50.0 yrs

Salary: Not disclosed

Senior Technical Manager – Enterprise Network Engineering

India

Experience: Not specified

Salary: Not disclosed

Associate - Customer Relations

Gurugram, haryana

50.0 - 50.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Fidelity International

Financial Services

Abingdon

RecommendedJobs for You

Senior Technical Analyst - Service Desk

Fidelity International

Gurgaon, Haryana, India

Senior Technical Analyst - Service Desk

Fidelity International

Gurgaon, Haryana, India

Sub Capability Lead - CFO Tech

Fidelity International

Gurgaon, Haryana, India

Technical Lead : (Azure Fabric

Han Digital Solution

Mangalore, Karnataka, India

Technical Lead : (Azure Fabric

Han Digital Solution

Bengaluru, Karnataka, India

Technical Lead - Teamcenter

Shashwath Solution

Bengaluru, Karnataka, India

Technical Lead- Cloud

Shashwath Solution

Bengaluru, Karnataka, India

Technology Lead - AWS Data Engg

Clifyx Technology

Bengaluru, Karnataka, India