Senior Tech Platform Analyst

Job Description

The S&P Technology Platform Analyst will be part of the JLL Technologies (JLLT) Foundational pillar and the Global S&P Technology Platform Team. This role focuses on providing technical support for all software within the S&P Platform, including Aravo, Arkestro, Simfoni, Integrity Next, Jaggaer, and other ancillary systems such as Supplier Risk platforms like D&B and Risk Methods (Sphera). Key Responsibilities: Configure and customize S&P platform software to meet business requirements. Develop and maintain documentation for support processes, workflows, and reporting outputs Provide high-quality technical support to the S&P business users Manage and resolve support tickets efficiently Assist with design / development / troubleshooting of system integrations between various S&P platforms and ancillary systems Execute quality assurance and functional testing Analyze and optimize system performance Collaborate with internal and external teams to resolve complex issues Contribute to continuous improvement initiatives Optimize system performance through regular maintenance and updates Assist in data migration projects between platforms when required Sounds like you? To apply you need to be: Experience & Education : Bachelors degree in Information Systems or a related field, or equivalent work experience 3+ years of experience in an Analyst role 2+ years of functional testing and documentation experience Proficiency in Microsoft Office suite (Teams, Visio, Excel, etc.) Experience with S&P platforms such as Aravo, Arkestro, Jaggaer, or similar systems Knowledge of system integration techniques and best practices Familiarity with SQL and basic scripting languages is a plus Skills and Competencies: Strong problem-solving and analytical skills Excellent verbal and written communication abilities Ability to work collaboratively and independently Customer-focused mindset Adaptability and willingness to learn new technologies Attention to detail and commitment to quality