Senior Support Analyst

Job Description

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function ISPL ALMT APS is a team formed in ISPL to support L1/L2 activities for the all the ALMT applications which will cover both booking and Settlements(OMR APAC) located in APAC regions. Job Title Senior Support Analyst Date 05/03/2025 Department CIB IT PRODUCTION Location: Mumbai Business Line / Function ALM Treasury IT Reports To (Direct) Project Manager Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment. APS team member would be working on standard banking software’s & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain. Responsibilities Direct Responsibilities Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his functional/ technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for UAT/PROD deployment & validation, Analyzing/documenting problems, recommending solutions, & initiating corrective action Plan and implement application releases, load tests and configuration changes. Customize production tools (monitoring, batch scheduling, backups etc. Contributing Responsibilities Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. Participate to DRP activities Should have good experience knowledge on L1/L2 Functional Support Eager to learn Banking Domain Knowledge (Corporate & Investment) Technical & Behavioral Competencies Technical:- Must Have Technologies (Hands On Experience) PRIMARY SKILLS BPM Tools None Databases Knowledge on Oracle, SQL UNIX Knowledge on Linux/Unix systems Knowledge on Windows Mounts/NFS ITIL Good Understanding of ITIL framework, especially on Incident, Request, Problem and Change management. Should have worked in ITIL process and best practices. Middleware Knowledge on Apache, MQ series Scripting Scripting (Ansible, Python, Shell, SQL ...) and development skills for administration. DEVOPS Tools Knowledge on Jenkins, Ansible Tower, bitbucket Scheduler & Monitoring Tools Knowledge on Schedulers, Autosys Knowledge on Monitoring Tools such as Dynatrace, Prometheus, Grafana Secondary Skills Networking Network topologies, ability to identify Network issues. Database Knowledge on Cassandra Database server File Transfer/Security Knowledge on CFT, security authentication, certificate renewals Windows/Unix/Linux OS Knowledge on UNIX/ Linux /Windows Operating System and DOS Commands FUNCTIONAL KNOWLEDGE DOMAIN Excellent knowledge on various banking, and finance applications Excellent knowledge on various financial Products in FX, Derivatives Excellent knowledge on Securities domain Excellent knowledge on Payments Tools, Trade Settlement Excellent knowledge on accounting BEHAVIOURAL Proactive with good verbal and written communication skills Good analytical and problem-solving skills Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently. Ability to prioritize workloads and manage conflicting requests on time in a continually fast-moving environment. Enthusiastic to work in challenging environment Effective problem-solving abilities Ability to adapt to change Exhibits positive interpersonal and team skills Commitment to company quality standards including issue resolution timescales, quality improvement and commitment to resolving issues correctly. Aptitude for learning Skills Referential Specific Qualifications (if required) Behavioural Skills: (Please select up to 4 skills) Communication skills - oral & written Creativity & Innovation / Problem solving Attention to detail / rigor Ability to collaborate / Teamwork Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Ability To Develop Others & Improve Their Skills Choose an item. Choose an item. Education Level Bachelor Degree or equivalent Experience Level 5 to 8 years Show more Show less