Senior Steward / Captain

Captain1) Guest Service & SatisfactionEnsure prompt, friendly, and efficient service to all guests.Handle guest complaints professionally and escalate when required.Greet all guests with warmth and politeness, respecting preferences.2) Team SupervisionSupervise and coordinate daily front-of-house staff (Stewards/Servers).Conduct pre-shift briefings and assign duties.Train and guide junior staff on service standards and hygiene.3) Order & Billing AccuracyEnsure all orders are taken and served correctly.Coordinate with kitchen and counter staff to minimize delays.Ensure accurate billing and POS operation.4) Cleanliness & HygieneMaintain cleanliness in dining and service areas as per QSR standards.Ensure team follows all food safety and sanitation protocols.5) Inventory & SuppliesMonitor stock of service items like napkins, trays, condiments, etc.Report shortages or requisition supplies on time.6. Sales & UpsellingEncourage team to upsell combos or high-margin items.Achieve daily/weekly sales targets.7. Shift ManagementManage floor operations during assigned shift.Ensure smooth handover between shifts.8. SOP ComplianceEnsure all team members follow QSR SOPs, grooming standards, and safety procedures.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person