Senior SRE / Production Support Engineer

Wissen Technology is Hiring for   Senior SRE / Production Support Engineer  

About Wissen Technology:   

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don’t just meet expectations we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients with the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent.  Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact the first time, every time.  

Job Summary: Wissen Technology is hiring a highly skilled and proactive Senior SRE / Production Support Engineer to join its S&C Site Reliability Engineering (SRE) team. The candidate will be responsible for providing Tier 2/3 technical support to mission-critical systems while working closely with cross-functional teams such as Client Services, Product, Research, Technology, and Development.  

Experience: 4 - 8  Years  

Location: Bangalore / Pune /Mumbai  

Mode of Work : Full Time  

Key Responsibilities:  

• Provide Tier 2/3 technical product support to internal and external stakeholders.  
  
• Develop automation tools and scripts to improve operational efficiency and support processes.  
  
• Manage and maintain system and software configurations; troubleshoot environment/application-related issues.  
  
• Optimize system performance through configuration tuning or development enhancements.  
  
• Plan, document, and deploy applications in Unix/Linux, Azure, and GCP environments.  
  
• Collaborate with Development, QA, and Infrastructure teams throughout the release and deployment lifecycles.  
  
• Drive automation initiatives for release and deployment processes.  
  
• Coordinate with infrastructure teams to manage hardware/software resources, maintenance, and scheduled downtimes across production and non-production environments.  
  
• Participate in on-call rotations (minimum one week per month) to address critical incidents and off-hour maintenance tasks  
  

Requirements:  

• Strong analytical, troubleshooting, and critical thinking abilities.  
  
• Excellent cross-functional collaboration skills.  
  
• Strong focus on documentation, process improvement, and system reliability.  
  
• Proactive, detail-oriented, and adaptable in a fast-paced work environment.  
  
• Bachelor's or Master’s degree in Computer Science, Engineering, or related field.  
  

Good To Have Sk ills:  

• Experience with cloud platforms such as Azure and GCP.  
  
• Exposure to automation and scripting tools.  
  
• Familiarity with deployment and release management processes.  
  
• Understanding of system performance tuning and environment management.  
  

Wissen Sites:  

Website: www.wissen.com      

LinkedIn: https://www.linkedin.com/company/wissen - technology      

Wissen Leadership: https://www.wissen.com/company/leadership - team/      

Wissen Live: https://www.linkedin.com/company/wissen - technology/posts/feedView=All      
Wissen Thought Leadership: https://www.wissen.com/articles/