Senior Specialist - Logistics Process & Systems

Job Description

Solve systems issues, liaise with the relevant support teams and play an active role in issue resolution Build deep relationships with the FBT Pune team, Acc and work together to address root causes of system issues or data errors Work closely with the Regional Logistics Analysts, Sales Managers and Terminal teams to ensure timely set up and maintenance of accurate data in the logistics systems Ensure logistics systems processes are well documented and kept current and that opportunities to automate or improve are identified, assessed and implemented Support our Sales Teams to service their customers by incorporating Customer requirements into logistics systems and processes Respond adapt to organizational operational changes to minimize customer impact Provide business support during planned and unplanned logistics system outages across ANZ Represent the Logistics Team on relevant system projects or user forums and complete user acceptance testing as required Shift Timings: 3AM - 12PM IST Experience and Qualifications Relevant tertiary qualification (e.g. Business/Logistics systems) or significant relevant industry experience Skills Competencies Previous experience in a client-facing system support role including system troubleshooting and issue resolution and prevention. Strong problem-solving skills. Ability to quickly break down issues and identify solutions. Excellent time management skills Highly developed Microsoft Office skills Ability to build and maintain Power BI reports Exceptional level of communication skills and customer management Continuous improvement attitude. Proactively drives better performance by identifying improvement opportunities and implementing them. Ability to multi-task and manage conflicting priorities Experience in providing business systems support to end users. Understanding of Logistics and supply chain operations