Senior Specialist, Cash Application

Job Description

What youll do on a typical day: Responsible for applying payments accurately to customer accounts, performing analysis of payment histories and account reconciliations. In addition, this role will reconcile customer balances with focus on resolving payment discrepancies, conduct research for unidentified customer accounts and/or over-payments. This position will also have regular interaction with the credit/collection department. The candidate takes ownership and creates solutions and enjoys working “hands-on” in a high-volume, fast-paced work environment. Minimum of 4-5 years, preferably within an international large volume environment Good knowledge of basic order-to-cash concepts, procedures, metrics and controls Strong Excel, Reporting skills Hands on mentality, Problem solving mindset, Self-motivated Team Player Detailed orientated, accurate and analytical acumen Verifies payments and ensures that all required paperwork is accurately completed including check numbers and amounts paid Day to day processing and allocating of cash received to appropriate clients and invoices Contact clients directly and liaise with the collections team, to ensure unidentified & unapplied receipts are worked on each day and kept at an absolute minimum Contact’s customers when necessary to determine proper payment application Maintains customer files and all related information in computer system. Escalate unresolved issues/concerns Participate in special department projects/initiatives as directed Daily Balancing of the bank statements and ERP payment posting Research customer duplicates and erroneous payments Assist in the month end processes as needed Responding to queries from the Collections & Billing teams in a timely manner Demonstrate the ability to handle situations which may require adaptation of response according to customer response Performs other duties as assigned What you need to succeed at XPO: EDUCATION/EXPERIENCE: Minimum Required Education: Bachelor's degree (B.A) in Accounting or Finance or Commerce Minimum Required Experience: 4-5 years related experience post-graduation within the logistics or transportation domain (not compulsory) within Order to Cash (OTC) primarily in Cash Application JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Analytical Skills - Identifies and resolves problems Demonstrates attention to detail Performs complex analysis of data, processes, policies, procedures and/or systems Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results Communication Skills – Strong communication skills – both verbal and written Be part of something big.