Senior Solutions Development Consultant

About TELUS Digital

TELUS Digital (NYSE: TIXT) is a global leader in AI-driven customer experience solutions, leveraging advanced automation, machine learning, and next-generation digital technologies to transform business operations. With nearly 75,000 team members across 30 countries, TELUS Digital delivers intelligent, high-tech, high-touch solutions that optimize customer interactions, enhance digital transformation, and drive operational efficiency.

Our AI-powered offerings span customer experience automation, content moderation, predictive analytics, IT lifecycle management, digital consulting, risk mitigation, and back-office optimization. We accelerate growth at any stage, partnering with some of the world's most innovative brands in tech, financial services, fintech, gaming, travel, healthcare, and ICT. Operating in over 50 languages, TELUS Digital enables businesses to scale intelligently, increase agility, and enhance customer engagement.

Discover more at: telusdigital.com

Position Overview:

Senior Solutions Development Consultant

The Senior Solutions Development Consultant owns the end-to-end solution design and documentation for the Customer Experience Management (CXM), Trust & Safety (TnS), and/or Digital Experience (DX) portfolios. This role drives successful outcomes across all sales motions (new logos, growth, renewals, and change orders) by serving as the central point of coordination and accountability for solution integrity.

Key responsibilities

• Provides expert consultation and definitive solution recommendations that directly address complex customer business challenges throughout the sales lifecycle.
• Delivers timely coordination and integration of all necessary inputs from cross-functional teams to construct comprehensive, customer-aligned solutions.
• Ensures precise documentation and final sign-off of all agreed-upon solution requirements, establishing the definitive blueprint for delivery.
• Oversees the accurate translation of approved solution requirements into the formal contractual format, specifically the Statement of Work (SOW), ensuring fidelity between scope and legal agreement.
• Actively drives continuous improvement initiatives focused on enhancing solution delivery efficiency, including efforts to increase automation and reduce time-to-delivery
• Independent management and ownership of low, medium, and high complexity opportunities as the primary solution lead.

Functional Competencies

The ideal candidate must have strong experience of the Outsourcing and/or Shared Service/Contact Centre industry.

Client and sales support:

• Provide expert technical advice to sales teams and clients during the sales cycle.
• Lead client meetings and workshops to understand needs and present solutions.
• Develop and deliver tailored product demonstrations and proposals (RFPs).

Solution design and development:

• Analyze client requirements and business processes to identify areas for improvement.
• Design and develop end-to-end functional designs and strategic solutions.
• Oversee the creation of technical documentation and statements of work (SOWs).

Project and team leadership:

• Lead and manage complex client engagements and project teams from start to finish.
• Provide technical guidance, mentorship, and leadership to junior team members.
• Coordinate with cross-functional teams to ensure successful project delivery and client satisfaction.

Relationship and strategic management:

• Build and maintain strong relationships with key clients, partners, and internal stakeholders.
• Drive adoption of new technologies and strategies for clients.
• Manage the project lifecycle and ensure deliverables meet client expectations.

Required skills and qualifications

• Technical expertise

  :

  Deep knowledge of relevant technologies, platforms, and products.
• Business acumen: Strong understanding of business processes and operations in areas like technology, sales, or marketing.
• Leadership and mentoring: Experience leading projects and mentoring junior colleagues.
• Communication: Excellent interpersonal and communication skills to interact with clients and internal teams.
• Problem-solving and analysis: Ability to analyze data, identify needs, and develop strategic solutions.
• Project management: Experience with project management methodologies, managing timelines, and deliverables

Why join us?

This position offers the opportunity to collaborate with cross-functional teams, guide customers through complex integrations, and shape seamless end-to-end solution design and CX experiences in a fast-paced, innovative environment. You’ll work with industry-leading professionals, influence best practices, and make a tangible impact on how businesses leverage our technology globally.