Senior Solutions Development Consultant

About TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.

Learn more at: telusdigital.com.

Position overview

As a Senior Solutions Development Consultant, you will play a pivotal role in orchestrating and owning the end-to-end design and documentation of high-impact solutions across Customer Experience Management (CXM), Trust & Safety (TnS), and Digital Experience (DX).

You will act as the central connector between cross-functional teams, ensuring solution integrity and customer alignment throughout every stage of the sales cycle — from new logo acquisition to renewals and change orders.

This position is ideal for a seasoned professional who thrives in complex, fast-paced environments and can transform customer challenges into sound, executable solutions that drive sustainable business outcomes.

Responsibilities:

• Serve as the lead solutions architect and trusted advisor, delivering expert recommendations that address intricate customer business needs throughout the sales lifecycle.
• Coordinate inputs from diverse internal teams to design comprehensive, customer-aligned solutions and ensure seamless integration across delivery streams.
• Author and maintain precise documentation of solution requirements; secure sign-off to establish the definitive blueprint guiding implementation.
• Translate approved requirements into formal contractual agreements, particularly Statements of Work (SOW), ensuring accuracy between scope and legal obligations.
• Initiate and champion solution delivery efficiency improvements, including automation opportunities and reduction of time-to-market.
• Independently manage opportunities of varying complexity, ensuring timely execution and stakeholder satisfaction.

Requirements:

• Minimum 7 years of progressive experience in Solutions Development or Consulting, ideally within a BPO environment.
• Bachelor's degree in Business Administration, Finance, or related discipline preferred (equivalent work experience accepted).
• Advanced expertise in customer experience and trust & safety solutions, with strong commercial acumen.
• Proven track record in managing cross-functional collaboration, including engagement with executive and C-Suite stakeholders.
• Proficiency in solution coordination, project management principles, and documentation best practices.
• Exceptional problem-solving, analytical thinking, and communication skills, with the ability to distill complex requirements into actionable delivery plans.

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace.

To be successful, all candidates must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.