Senior ServiceNow Developer

Job Summary:

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions, including custom applications andintegrations
• Lead end-to-end development of modules like ITSM, ITOM, CMDB, HRSD, CSM, SecOps, or GRC (as applicable)
• Develop and maintain custom scripts, Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer, and Script Includes
• Work on integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and IntegrationHub
• Maintain and optimize the performance of the ServiceNow platform
• Provide technical guidance and mentorship to junior developers
• Collaborate with stakeholders to gather requirements and translate them into technical solution
• Participate in platform upgrades, patches, and security audits
• Ensure adherence to development standards, version control, and documentation
• Troubleshoot and resolve issues across the ServiceNow platform

Required Skills and Experience:

• Bachelors degree in Computer Science, Information Systems, or related field
• 7+ years of overall IT experience with 4+ years on the ServiceNow platformStrong hands-on experience with core modules: ITSM (Incident, Problem, Change, Request),CMDB, and Service Catalog
• Proven experience with Flow Designer, IntegrationHub, and scripting in JavaScript
• Experience developing custom applications using the ServiceNow App Engine
• Strong understanding of Agile methodologies and ITIL framework
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) Required
• ServiceNow Certified Application Developer (CAD) Required
• ITIL Foundation Certification Preferred
• Experience with one or more of the following: ITOM, SecOps, GRC, HRSD, CSM
• Experience with automated testing frameworks (ATF), CI/CD pipelines, or DevOps practices on ServiceNow
• Experience with scoped applications and ServiceNow Store apps

Nice to Have:

• Knowledge of Performance Analytics and Reporting
• Familiarity with Service Portal, Now Experience UI Framework
• Experience with ServiceNow Mobile App development

• Exposure to multi-instance management or enterprise-scale environments

Mandatory Key Skills

ITSM,ITOM,CMDB,HRSD,CSM,SecOps,GRC,UI Policies,UI Actions,Flow Designer,ServiceNow