Job
Description
As a Senior ServiceNow Architect with over 10 years of experience (including 8+ years specifically on ServiceNow), your role involves leading the architectural strategy, solution design, and roadmap planning for ServiceNow implementations in customer-facing domains. Your deep expertise in Customer Service Management (CSM), Field Service Management (FSM), and Sales/CRM-related processes will be crucial in ensuring successful project outcomes. Here are your key responsibilities: - Lead architectural design and end-to-end implementation of ServiceNow CSM, FSM, and Sales solutions. - Design scalable solutions following ServiceNow's best practices, focusing on domain separation, security, and performance. - Collaborate with business stakeholders to gather requirements, define target architectures, and translate them into technical designs. - Design and oversee integrations between ServiceNow and CRMs, ERPs, and external vendor systems. - Define data models, service catalogs, workflows, virtual agent experiences, and customer/partner portals. - Guide development teams to ensure alignment with architectural standards. - Evaluate new ServiceNow features and plugins, proposing adoption plans. - Define governance frameworks and design principles for global implementations. - Ensure compliance with platform and security standards, providing design authority in cross-functional reviews. Your skills and experience should include: - 8+ years of hands-on ServiceNow experience, specializing in at least two of the following modules: CSM, FSM, or Sales CRM. - Proven experience as an architect on large-scale ServiceNow transformation projects. - Strong understanding of CSM Data Model, FSM Components, Customer/Partner Portals, domain separation, security model, and scoped applications. - Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, MID Servers, Custom portal, Angular JS, JavaScript, HTML, CSS. - Deep understanding of ITOM/CMDB, Virtual Agent, and Performance Analytics as they apply to CSM/FSM. - Ability to lead technical workshops, create HLD/LLD documentation, and provide architectural governance. - Relevant certifications such as ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (CSM/FSM), and ServiceNow Certified Application Developer (preferred). - Strong analytical and communication skills. - Experience mentoring ServiceNow developers and junior DevOps. - Customer-oriented mindset with a strong sense of ownership and accountability. - Ability to excel in dynamic, fast-paced environments with multiple stakeholders. As a Senior ServiceNow Architect with over 10 years of experience (including 8+ years specifically on ServiceNow), your role involves leading the architectural strategy, solution design, and roadmap planning for ServiceNow implementations in customer-facing domains. Your deep expertise in Customer Service Management (CSM), Field Service Management (FSM), and Sales/CRM-related processes will be crucial in ensuring successful project outcomes. Here are your key responsibilities: - Lead architectural design and end-to-end implementation of ServiceNow CSM, FSM, and Sales solutions. - Design scalable solutions following ServiceNow's best practices, focusing on domain separation, security, and performance. - Collaborate with business stakeholders to gather requirements, define target architectures, and translate them into technical designs. - Design and oversee integrations between ServiceNow and CRMs, ERPs, and external vendor systems. - Define data models, service catalogs, workflows, virtual agent experiences, and customer/partner portals. - Guide development teams to ensure alignment with architectural standards. - Evaluate new ServiceNow features and plugins, proposing adoption plans. - Define governance frameworks and design principles for global implementations. - Ensure compliance with platform and security standards, providing design authority in cross-functional reviews. Your skills and experience should include: - 8+ years of hands-on ServiceNow experience, specializing in at least two of the following modules: CSM, FSM, or Sales CRM. - Proven experience as an architect on large-scale ServiceNow transformation projects. - Strong understanding of CSM Data Model, FSM Components, Customer/Partner Portals, domain separation, security model, and scoped applications. - Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, MID Servers, Custom portal, Angular JS, JavaScript, HTML, CSS. - Deep understanding of ITOM/CMDB, Virtual Agent, and Performance Analytics as they apply to CSM/FSM. - Ability to lead technical workshops, create HLD/LLD documentation, and provide architectural governance. - Relevant certifications such as ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (CSM/FSM), and ServiceNow Certified Application Developer (preferred). - Strong analytical and communication skills. - Experience mento
