Job Description

MSA Instruments is looking to hire Senior Service Engineers for its Business Development across different areas of Eastern India. Responsibilities: Complete execution of service jobs on-site and achieve the highest customer satisfaction level. Engage with services in accordance with safety and standard procedures while adhering to schedules. Prepare detailed site visit reports and arrange sign off from the customer after completion of each job . Respond promptly to customer inquiries and complaints, escalating issues when needed and ensuring that appropriate corrective actions are implemented immediately . Always keep up to date on new services and products and maintain technical awareness of new technology. Maintain customer AMC/ARC updated records and complete the work as per contractual timelines. Generating service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Submit service related quotes, prepare costing sheets, negotiate with customers and respond to clarifications. Technical Experience / Knowledge: Should possess technical knowledge to be able to deal with process instruments / gas detectors / automation products . Use the above technical knowledge / expertise to understand the products applications to recommend / quote the right type of product, based on customers requirement and also to service the products with issues.