Senior Salesforce Developer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Salesforce Developer to join our team in Bengaluru, Karnataka, India.

Minimum 8+ years of work experience in Salesforce.com Projects

Key Skills & Responsibilities:

Highly experienced in Administration and application development using Salesforce.com, with deep expertise in

Service Cloud

implementations for enterprise clients.Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.

Core Expertise (Service Cloud Focus):

Service Cloud Features:

Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support.

Agentforce:

Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations.Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts.Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction.

Development & Integration Skills:

Experienced in developing and maintaining

Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows

to deliver custom solutions.Proficient in implementing system integrations with external platforms using

REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events

for real-time communication and data exchange.Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts.Strong understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements.

Deployment & Data Management:

Responsible for deployment lifecycle management using Copado and Change Sets.Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools.

Other Skills:

Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.Strong project discipline with experience in managing deliverables, timelines, and cross-functional collaboration.Effective team player with the ability to work efficiently under pressure and within tight deadlines.Excellent communication and stakeholder management skills.

Certifications (Preferred):

Salesforce Certified Service Cloud ConsultantSalesforce Administrator / Platform Developer certifications

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.comWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.