Senior Salesforce Administrator/ Developer

Salesforce Admin/Developer

remote role

Salesforce Platform Developer II certification is highly preferred.

Key Responsibilities

Salesforce Administration

• Manage and maintain Salesforce org including users, roles, profiles, permission sets, OWD, and security model.
• Configure objects, fields, record types, page layouts, validation rules, and workflows.
• Create and optimize Flows (record-triggered, screen flows, orchestrations).
• Handle data management activities (Data Loader, Import Wizard, deduplication, backups).
• Manage Service Cloud features: Case Management, Knowledge Base, Entitlements, Omni-Channel, Email-to-Case.

Salesforce Development

• Develop Lightning Web Components (LWC) and Aura components when required.
• Write Apex classes, triggers, batch jobs, future methods, queueables, and test classes.
• Build robust integrations using REST/SOAP APIs, Platform Events, and external services.
• Develop reusable components, utilities, and framework-level enhancements.
• Troubleshoot governor limits, performance issues, and complex workflows.

Platform Enhancements & Release Management

• Deliver end-to-end enhancements: design → development → testing → deployment.
• Work with Git, DevOps tools, CI/CD pipelines (Copado, Gearset, or equivalent).
• Participate in sprint planning, grooming, and release cycles.

Documentation & Support

• Create technical design documents, configuration guides, and deployment instructions.
• Provide L3 support for business users and resolve defects within defined SLAs.
• Collaborate with QA, product owners, and cross-functional teams.

Required Skills & Experience

• 5+ years

  of hands-on Salesforce Admin + Development experience.
• Strong experience with

  Service Cloud

  (mandatory).
• Proficiency in

  LWC

  ,

  Apex

  ,

  Flows

  , and SOQL/SOSL.
• Experience with

  integrations

  (REST/SOAP, external systems).
• Solid understanding of Salesforce Security Model & Sharing rules.
• Experience with version control (Git) and DevOps tools.
• Excellent troubleshooting and analytical skills.
• Ability to work independently in a remote, fast-paced environment.

Preferred Qualifications

• Salesforce Platform Developer II certification (PDII)

  – strongly preferred.
• Additional certifications like Admin, Advanced Admin, Service Cloud Consultant, Platform App Builder.
• Experience with OmniStudio (nice to have).
• Experience working with global teams and Agile delivery models.

Soft Skills

• Strong communication & stakeholder management.
• Proactive problem solver with ownership mindset.
• Ability to translate business requirements into technical solutions