Senior Sales Executive & Senior Fashion Consultant

Department: Retail / Sales
Brand: American Eagle
Location: Kothapet, Hyderabad
Reports To: Store Manager / Area Retail Manager

Job Summary:

The Senior Fashion Consultant plays a key role in delivering an exceptional customer experience that reflects the American Eagle brand. The role involves understanding customer preferences, providing styling advice, driving sales, maintaining visual standards, and supporting the team in achieving store performance goals.

Key Responsibilities: Customer Experience & Sales

• Provide an exceptional in-store experience by engaging customers and understanding their fashion needs.
• Assist customers with styling advice, product recommendations, and complete looks.
• Meet and exceed individual and store sales targets.
• Build strong customer relationships to promote loyalty and repeat business.

Store Operations

• Ensure the sales floor is fully stocked, organized, and visually appealing at all times.
• Support in executing visual merchandising guidelines as per brand standards.
• Maintain awareness of all promotional activities, new product launches, and stock availability.
• Handle billing, exchanges, and returns efficiently following company policies.

Team Support

• Support and guide junior fashion consultants in improving customer engagement and product knowledge.
• Collaborate with store management to ensure smooth daily operations.
• Assist in training new team members when required.

Brand Representation

• Uphold the American Eagle brand values and maintain a positive, professional appearance at all times.
• Act as a brand ambassador by staying updated on fashion trends and promoting the brand’s lifestyle and image.

Qualifications & Skills:

• Bachelor’s degree or equivalent preferred.
• Minimum 1–3 years of experience in fashion retail or a similar customer-facing role.
• Strong communication and interpersonal skills.
• Excellent product knowledge and sense of fashion trends.
• Ability to work in a fast-paced, dynamic retail environment.
• Flexible with shifts, weekends, and holidays.

Key Performance Indicators (KPIs):

• Sales target achievement (individual & store)
• Customer satisfaction scores / feedback
• Visual merchandising compliance
• Attendance & punctuality
• Team contribution and attitude

Work Environment:

• Retail store environment (standing for long periods, engaging with customers).
• Requires flexible work hours, including weekends and holidays.
• Experience in fashion/apparel retail only.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Language:

• English (Preferred)

Work Location: In person