Job Description

Urgent Opening for Senior Quality Analyst (International Voice -BPO) India- Pune (Hinjewadi), Maharashtra Full-time Customer Operations Shift Timings - Flexible (24*7) 5 Days Working Specialism : Customer Operations BPO Experience Minimum - 6 months -1 Year Exp as QA in Voice/ Chat International BPO. **Candidates working in International Voice/ Chat process BPO can Apply.(Graduates Mandate) Job Description for Quality Analyst Analyst: Call Monitoring: Assist in evaluating customers (phone and chat) interactions to ensure quality standards are met. Feedback and Reporting: Help compile feedback on agent performance and prepare reports highlighting key findings. Support Improvement Initiatives: Participate in quality improvement projects by gathering data and identifying trends. Documentation: Maintain records of evaluations and feedback sessions to track progress and improvements Team Collaboration: Work closely with team members and supervisors to foster a culture of continuous improvement. Qualifications and Skills Education: Candidate must be a graduate Skills: Strong analytical skills, attention to detail, and excellent verbal and written communication abilities. Adaptability: Willingness to learn and adapt to a fast-paced work environment. Basic knowledge of customer service principles is a plus. Familiarity with call center operations and telecommunications is advantageous. Please share Cv's on Shilpam.01@eclerx.com. or call 9999641605